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Home Artificial Intelligence

Freshworks and Carahsoft Announce Freshworks’ Achievement of FedRAMP® In-Process Authorization for Its AI-Powered Unified Service Operations Platform, Freshservice

October 26, 2026
in Artificial Intelligence, GlobeNewswire, Web3
Reading Time: 8 mins read
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SAN MATEO, Calif. a d RESTON, Va., Oct. 26, 2026 (GLOBE NEWSWIRE) — F eshwo ks I c. (NASDAQ: FRSH), a d Ca ahsoft Tech ology Co p., The T usted Gove me t IT Solutio s P ovide ®, today a ou ced that F eshwo ks has achieved Fede al Risk a d Autho izatio Ma ageme t P og am (FedRAMP®) ‘I -P ocess’ status fo Class C (Mode ate) ce tificatio fo its F eshse vice platfo m.

“Achievi g FedRAMP ‘I -P ocess’ Autho izatio is a sig ifica t milesto e fo F eshwo ks,” said Matt So e so , Head of Cha els & Allia ces fo No th Ame ica at F eshwo ks. “It demo st ates ou commitme t to meeti g the igo ous secu ity a d complia ce equi eme ts of the Public Secto while b i gi g the powe of AI-powe ed se vice ma ageme t to Gove me t o ga izatio s. Th ough ou pa t e ship with Ca ahsoft, we ca build o this mome tum by leve agi g its expe tise a d established elatio ships ac oss the Gove me t IT ma ketplace, maki g F eshse vice mo e accessible to Gove me t age cies a d othe Public Secto o ga izatio s seeki g to mode ize se vice delive y.”

F eshse vice p ovides Public Secto o ga izatio s with a AI-powe ed u ified se vice ope atio s platfo m to ma age IT se vices, assets a d ope atio s. The platfo m b i gs togethe capabilities such as i cide t a d cha ge ma ageme t, automatio a d wo kflows, k owledge ma ageme t, epo ti g a d a alytics a d i teg atio s, helpi g teams ma age se vice delive y i o e place.

F eshse vice also e ables o ga izatio s to exte d se vice ma ageme t beyo d IT to teams such as HR, fi a ce a d ope atio s. Its AI capabilities suppo t self-se vice th ough chatbots, age t p oductivity a d i sights fo decisio make s, while its secu ity a d complia ce capabilities a e desig ed to help o ga izatio s safegua d data a d meet egulato y equi eme ts.

“As Gove me t o ga izatio s co ti ue to mode ize thei tech ology e vi o me ts a d imp ove the delive y of se vices, F eshse vice ca help st eamli e ope atio s, st e gthe se vice ma ageme t a d e able teams to wo k mo e efficie tly,” said Nicholas La g, Team Lead who ove sees the F eshwo ks Team at Ca ahsoft. “Th ough ou pa t e ship with F eshwo ks, Ca ahsoft a d its eselle pa t e s a e p oud to help b i g this capability to the Public Secto a d co ect Gove me t o ga izatio s with the tech ology a d esou ces eeded to suppo t thei mode izatio goals. Togethe , we a e taki g a impo ta t step towa d givi g Gove me t teams the secu e, mode a d i tuitive tech ology they eed to wo k mo e efficie tly a d delive bette expe ie ces.”

F eshwo ks’ F eshse vice platfo m is available th ough Ca ahsoft’s TIPS Co t act #220105, OMNIA Pa t e s Co t act #R240303, E&I Co t act #EI00063~2021MA a d The Quilt Maste Se vice Ag eeme t Numbe MSA05012019-F. Fo mo e i fo matio , co tact the Ca ahsoft Team at (571) 662-4600 o F eshwo ks@ca ahsoft.com; Lea mo e about F eshwo ks’ solutio s he e.

About F eshwo ksF eshwo ks I c. (NASDAQ: FRSH) is the AI-powe ed, u ified se vice ope atio s platfo m that is fast to deploy, i tuitive to use, a d e ables eve y employee to be mo e p oductive. We give agile e te p ises the depth they eed to ope ate at scale, without the ope atio al d ag of legacy platfo ms. Domai -specific AI built fo IT, HR, fi a ce a d eve y busi ess team o a decade of eal se vice co text. T usted by Seagate, New Bala ce, Nuco Co p, So y Music E te tai me t, McLa e Raci g, a d agile e te p ises eve ywhe e.

Co tactChase Be t a d1 (603) 261-5352chase.be t a d@f eshwo ks.com

About Ca ahsoftCa ahsoft Tech ology Co p. is The T usted Gove me t IT Solutio s P ovide , suppo ti g Public Secto o ga izatio s ac oss Fede al, State a d Local Gove me t age cies a d Educatio a d Healthca e ma kets. As the Maste Gove me t Agg egato ® fo ou ve do pa t e s, we delive  solutio s fo Custome Expe ie ce a d E gageme t, Cybe secu ity, MultiCloud, DevSecOps, A tificial I tellige ce, Ope Sou ce a d mo e. Wo ki g with eselle s, systems i teg ato s a d co sulta ts, ou sales a d ma keti g teams p ovide i dust y leadi g IT p oducts, se vices a d t ai i g th ough hu d eds of co t act vehicles. Visit us at www.ca ahsoft.com.

Co tactMa y La ge(703) 230-7434PR@ca ahsoft.com

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