Ke ya Ai ways selects B a chspace’s best-of-b eed ecomme ce capabilities to lau ch its t a sfo matio i to a t ue etaile . Pe so alised expe ie ces a d co ti uous i ovatio — f om day o e.
“This is a impo ta t t a sfo matio of Ke ya Ai ways’ tech ology a d digital etaili g capabilities, a d we a e pleased to wo k with B a chspace as a best of b eed p ovide i this field. The combi atio of digital comme ce a d a ew PSS fou datio will help us c eate a mo e flexible a d pe so alised expe ie ce fo ou custome s a d staff, a d e able a seamless t a sitio towa ds the futu e of ai li e etaili g, ” says Julius Thai u, Chief Comme cial a d Custome Office , Ke ya Ai ways.
B a chspace’s T iplake platfo m will se ve as Ke ya Ai ways’ p ima y digital touchpoi t f om the outset, givi g comme cial teams di ect co t ol ove pe so alized offe s ac oss eve y custome cha el. Rathe tha waiti g fo a full shift to Offe /O de i f ast uctu e, Ke ya Ai ways will gai best-of-b eed ecomme ce capabilities immediately, allowi g the ai li e to sta t ope ati g as a t ue etaile ow while the u de lyi g t a sitio to Offe /O de p og esses seamlessly behi d the sce es.
The pa t e ship is desig ed to suppo t Ke ya Ai ways’ b oade ambitio s fo i ovatio a d g owth, givi g the ai li e’s teams the tools to expe ime t, ite ate, a d b i g ew comme cial ideas to ma ket o a o goi g basis — athe tha bei g tied to the pace of legacy tech ology cycles. As Ke ya Ai ways co ti ues to expa d its etwo k a d ambitio s as Af ica’s leadi g ca ie , this fou datio is i te ded to let digital etaili g scale alo gside that g owth, tu i g custome expe ie ce i to a lasti g competitive adva tage.
“This pa t e ship eflects exactly what we set out to build at B a chspace: tech ology that gives ai li es co t ol ove thei ow comme cial desti y, suppo ted with k ow how a d co ti uous i ovatio to emai at the cutti g edge ,” says David Tu to , Chief Tech ology Office , B a chspace. “Ke ya Ai ways is taki g a bold step i thei t a sfo matio to a mode etaile , a d we’ e p oud that ou capabilities will be ce t alto maki g that visio eal f om day o e.”
The e gageme t positio s Ke ya Ai ways to become the fi st ai li e i Af ica, a d a ea ly SkyTeam membe , to adopt mode ai li e etaili g — suppo ti g the ca ie ‘s goals of imp ovi g custome expe ie ce, i c easi g di ect sales sha e, g owi g a cilla y eve ue, a d buildi g a sustai able, futu e-p oof digital a d comme cial ecosystem.
About B a chspace
B a chspace is a boutique t avel tech ology a d co sulti g fi m with app oximately 90 staff ac oss Lo do , Lisbo , K akow, Ma ila, a d Gold Coast. The compa y holds IATA St ategic Pa t e ship status a d delive s two co e offe i gs: the ew ge e atio ai li e ecomme ce a d etaili g platfo m coupled with otificatio se vices ac oss the jou ey a d dis uptio ma ageme t, a d the co sulti g p actice suppo ti g ai li es wo ldwide th ough thei t a sitio to mode etaili g.
B a chspace is headqua te ed i Lo do , with fu the offices i K akow, Lisbo , Ma ila. Lo g te m custome s of ou s i clude Aegea Ai li es, Ai F a ce/KLM, Ai Mau itius, B itish Ai ways, Fi ai , KM Malta Ai li es, Luftha sa G oup, Oma Ai , TAP Ai Po tugal, Tu kish Ai li es, Vi gi Aust alia. Fo mo e i fo matio , visit www.b a chspace.com.
About Ke ya Ai ways
Ke ya Ai ways, a membe of the SkyTeam Allia ce, is a leadi g Af ica ai li e flyi g to 42 desti atio s wo ldwide, 35 of which a e i Af ica. Its fleet comp ises widebody Boei g ai c aft, i cludi g its flagship B787 D eamli e , a d a ow-body Emb ae E190 ai c aft. Ke ya Ai ways takes p ide i co ecti g Af ica to the wo ld a d the wo ld to Af ica th ough its hub at the ult a-mode Te mi al 1A at Jomo Ke yatta I te atio al Ai po t i Nai obi. Fo mo e i fo matio go to www.ke ya-ai ways.com.
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