The g owth is steep. Mo thly active AI use s have climbed f om 730 a yea ago to 12,386 today, a 17x i c ease, as tech icia s a d office teams adopt OpsAI ac oss daily wo kflows.
The data, d aw f om a base of mo e tha 1,500 comme cial co t acto s, a ives alo gside “How Co t acto s A e Usi g AI,” a BuildOps epo t a d live sessio debuti g Ju e 30, at a mome t whe i te est fa outpaces measu eme t. BuildOps’ ow su vey of 606 comme cial co t acto s fou d 78% al eady usi g o testi g AI o the jobsite, eve as ha d adoptio data has stayed sca ce.
Ac oss eve y co e fu ctio of the busi ess, the OpsAI umbe s show AI movi g f om ovelty to sta da d equipme t:
Dispatch is getti g sma te . Automated tech icia matchi g outes the ight tech to the ight job, cutti g tech icia d ivi g time a d helpi g teams optimize thei schedules daily.The field has adopted AI o its ow . Tech icia s a mo e tha 103,000 ameplate sca s i May alo e (close to 600 eve y hou ), simply by photog aphi g equipme t i stead of ma ually typi g se ial umbe s.Office teams a e getti g faste a d mo e efficie t. Docume t sca i g, which ext acts li e items f om supplie i voices a d pu chase o de s, g ew ea ly 9x ove the past yea . At the same time, i voices ow d aft themselves a d go out the doo 73% faste . OpsAI educes the ma ual data e t y behi d pu chasi g a d billi g by oughly 80%.The wo k is su faci g ew eve ue. AI eve ue ecomme datio s a e viewed 12x mo e ofte tha a yea ago, tu i g tech icia otes f om completed visits i to thousa ds of ew sales oppo tu ities without a yo e havi g to go sea chi g fo them each qua te .
“A tech icia is ‘t goi g to stop at 4:45 o a F iday to ope a sepa ate AI app, a d they should ‘t have to,” said Will Leh ma , Chief P oduct Office at BuildOps. “We put OpsAI i side the dispatch boa d, the i voice, the visit ecap, so usi g it is ‘t a decisio a yo e makes. That’s why the usage keeps climbi g without us pushi g it,” said Will Leh ma , Chief P oduct Office at BuildOps.”
The patte poi ts to a st uctu al easo some AI sticks while most stalls. MIT’s “The Ge AI Divide: State of AI i Busi ess 2025” fou d that AI f om specialized ve do s succeeds oughly twice as ofte as i -house builds. BuildOps att ibutes that gap to domai fit. OpsAI is t ai ed o the ope atio al data of mo e tha 1,500 co t acto s, i cludi g dispatch logic, billi g ules, complia ce, a d OEM equipme t k owledge ac oss the mecha ical, elect ical, a d plumbi g t ades. The compa y says that is why it equi es o model t ai i g pe iod a d o cha ge to how c ews al eady wo k.
“Most AI i this i dust y is a chatbot wea i g a tool belt. It sou ds like it k ows the t ade u til a tech asks it somethi g eal o a live job. We built OpsAI o how co t acto s actually dispatch, bill, a d se vice equipme t, so it k ows what to ecomme d a d whe e a t adesma ‘s judgme t still has to lead,” said Mohit Si ha, VP of P oduct St ategy at BuildOps.
The th oughli e ac oss the data is a shift i what cou ts as o mal. AI i the t ades is o lo ge a bet o the futu e o a li e item to justify. It is becomi g pa t of how the wo k gets do e, the same way mobile devices a d cloud softwa e did befo e it.
Justi Mauldi Salie t PR
