Seve th a ual awa ds ho o global i ovato s tu i g custome expe ie ce tech ology i to eal-wo ld impact
PALO ALTO, Califo ia, Oct. 26, 2026 (GLOBE NEWSWIRE) — Talkdesk®, I c., a leade i Custome Expe ie ce Automatio (CXA), today a ou ced the wi e s of its seve th a ual Talkdesk CX I ovato s Awa ds. Evaluated by a pa el of seve i depe de t i dust y a alysts a d expe ts, alo gside a vote f om the Talkdesk custome commu ity, this yea ’s wi e s a e putti g tech ology to wo k i ways that cha ge the eco omics of custome expe ie ce (CX) a d aise the ba fo what busi esses ca delive .
The 2026 p og am ecog izes compa ies a d leade s ac oss seve catego ies fo adva ci g CX th ough automated wo kflows, o chest atio , a d exceptio al huma leade ship. Thei achieveme ts demo st ate how AI ca wo k seamlessly alo gside huma expe ts to scale capacity, elevate custome s’ i te actio s with b a ds, a d d ive immediate impact.
“Seve yea s ago, custome se vice success was judged by how fast someo e a swe ed the pho e o ha dled a i te actio ,” said Tiago Paiva, chief executive office a d fou de of Talkdesk. “Today, that mi dset is obsolete. This yea ’s wi e s a e ’t just a swe i g calls faste ; they’ e cha gi g CX with AI, automatio , a d huma i ge uity. They’ e elimi ati g multimillio -dolla outsou ci g co t acts, solvi g custome equests fo a f actio of t aditio al costs, a d t ipli g top-li e eve ue.”
A p ime example of this ope atio al shift is Memo ial Healthca e System, a wi e of the 2026 I ovato of the Yea catego y. Ac oss its hospitals a d specialty ce te s, Memo ial automated outi e patie t ve ificatio a d appoi tme t scheduli g which keeps thei f o tli e staff focused o mo e specialized eeds. “By co ecti g ou patie t commu icatio s o a si gle platfo m, we slashed afte -call wo k f om ove 15 mi utes dow to 90 seco ds while d oppi g ave age hold times f om ove 20 mi utes to u de 5 mi utes,” said Ray a Ziadie, se io di ecto , digital co sume expe ie ce at Memo ial Healthca e System. “Pai i g huma expe tise with i tellige t AI o chest atio lets ou teams focus o high-touch patie t ca e whe e empathy matte s most.”
“What stood out du i g the judgi g p ocess was how these o ga izatio s app oached AI with a focus o p actical outcomes,” said Sheila McGee-Smith, p eside t a d p i cipal a alyst at McGee-Smith A alytics, LLC, a d 2026 judgi g pa elist. “The calibe of this yea ’s submissio s shows that the o chest atio of AI age ts alo gside huma teams has become a powe ful eality ac oss a wide a ge of use cases.”
- Wi e s: Memo ial Healthca e System a d DIRECT kla tco tact
- Ho o able Me tio s: Se ta Simmo s Beddi g, Ga t T avel
- Wi e s: Secu ityplus Fede al C edit U io a d Utmost
- Ho o able Me tio s: AppFolio, Dayfo ce
- Wi e s: WSECU a d LifeSea ch
- Ho o able Me tio : BayPo t C edit U io
- Wi e : Mu icipal C edit U io (MCU) a d O bia Ma ageme t Limited
- Ho o able Me tio : Ellit G oups
- Wi e s: Jo atha P esto , LifeSea ch
- Ho o able Me tio : Kimbe ly W. La ey, UNC Cha lotte
- Wi e s: Ka e Amo, Ashley Fu itu e a d We g Espi ito, Ba k of the Philippi e Isla ds
- Ho o able Me tio : Jessica Gupta, I foPay
Talkdesk will featu e seve al wi e s a d thei sto ies i a showcase webi a o Decembe 9, 2026.
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