The ecog itio f om QKS G oup highlights Quadie t’s leade ship i t a sfo mi g CCM i to a custome expe ie ce ope ati g laye Quadie t has bee a Leade i the epo t fo six yea s i a ow
Pa is
Acco di g to QKS G oup, a global adviso y a d co sulti g fi m, the CCM ma ket is u de goi g a fu dame tal shift. No lo ge limited to ge e ati g t a sactio al commu icatio s like stateme ts a d policy lette s, CCM is evolvi g i to a ce t alized i te actio poi t whe e co te t, custome data, policy logic, AI-d ive decisio i g, complia ce co t ols a d om icha el delive y co ve ge. This evolutio has bee d ivi g i ovatio at Quadie t. The compa y’s CCM solutio , Quadie t I spi e, co t ols cha ge, educes co te t complexity, i teg ates ac oss e te p ise systems, a d delive s measu able busi ess outcomes.
“Quadie t has mai tai ed its leade ship positio by co siste tly combi i g e te p ise scale, deployme t flexibility a d deep CCM capability with a clea ability to evolve ahead of cha gi g buye equi eme ts,” said Sau abh Raj, P i cipal A alyst at QKS G oup. “Quadie t I spi e co ti ues to st e gthe its ole beyo d commu icatio c eatio by co ecti g custome co text, gove a ce a d i tellige t automatio . This bala ce betwee p ove ope atio al matu ity a d a fo wa d-looki g visio fo coo di ated custome e gageme t co ti ues to set Quadie t apa t i the ma ket”
Key st e gths of Quadie t I spi e cited i the epo t i clude:
Flexible deployme t without comp omise. Quadie t offe s a u ique A y-P em deployme t model: o -p emises, i hyb id e vi o me ts, o i the cloud, all while mai tai i g co siste t templates, capabilities, a d gove a ce, educi g e-impleme tatio costs as deployme t st ategies evolve.AI with gove a ce a d flexibility. Quadie t I spi e’s AI-ag ostic a chitectu e allows o ga izatio s to use thei ow t usted a d t ai ed AI models while mai tai i g full gove a ce a d auditability, e su i g AI-d ive cha ges emai t a spa e t, complia t a d alig ed with e te p ise policies.Accele ated mode izatio a d accessibility. Quadie t’s I spi eXp ess, powe ed by AI a d machi e lea i g, a d Mig atio Stack accele ato s automate the co ve sio of legacy CCM templates. I spi e Adapt assesses a d fixes commu icatio s post compositio o dema d o i high-volume batches, ei fo ci g Quadie t’s commitme t to complia ce a d i clusivity.
“Bei g amed a Leade i the SPARK Mat ix eflects ou co ti ued commitme t to helpi g custome s t a sfo m commu icatio i to a st ategic adva tage,” said Lilac Schoe beck, Se io Vice P eside t, P oduct fo Quadie t Digital. “O ga izatio s today eed mo e tha docume t p oductio . They eed a platfo m that co ects data, gove a ce, a d AI i sights i a seamless a d auditable way that educes complexity, i c eases efficie cy a d d ives mo e mea i gful custome i te actio s. Quadie t I spi e was built to meet these eeds.”
Visit he e fo a complime ta y access to the epo t.
- PR SPARK Mat ix 2026 CCM – EN fi al
- 2026 SPARK Mat ix™: Custome Commu icatio s Ma ageme t (CCM) 2026 by QKS G oup
