Monobot Workspace brings real-time in-call assist and post-call automation into one screen-faster answers, cleaner data, instant h
TL;DR: Monobot’s Workspace brings real-time guidance to live calls and cleans up the post-call work automatically. Agents get suggestions while they talk; managers get clean summaries, recordings, and consistent CRM hygiene – without extra clicks.
What the Workspace Does
– Real-time in-call assist: Contextual prompts for pickup/delivery details, route distance, and truck availability appear exactly when the agent needs them.
– Pricing with guardrails: Built-in price hints and a quick approval path make discounts transparent and controlled.
– Fewer manual entries: The assistant captures key details (like emails) as they’re spoken.
– Automatic wrap-up: After the call, Monobot generates a structured summary, stores the recording, lets you create a contact, add notes, and notify internal teams via SMS – right from the same screen.
During the Call
– Contextual prompts surface pickup & delivery hints and likely destinations.
– Availability & routing checks confirm timing and distance on the fly.
– Pricing hints & approvals keep negotiations fast and consistent.
– Contact capture recognizes details like emails for follow-ups.
After the Call
– Auto call summary with key decisions and next steps.
– Voice recording saved for QA, training, and compliance.
– One-click CRM hygiene: create contact and attach notes.
– Instant team handoff: send SMS with pickup/delivery info to ops or dispatch.
Why Teams Use It
– Shorter handle times and fewer tool switches
– Higher first-call resolution with instant availability checks
– Cleaner data with less manual entry
– Better coaching & QA from summaries + recordings
– Faster handoffs to operations via built-in SMS
Where It Fits Best
– Contact centers handling fast-moving sales or service calls
– Logistics & dispatch teams coordinating routes and capacity
– Field service & support teams needing precise handoffs
Learn more:
Product page: https://monobot.ai/features/workspace/
1195 Awalt Dr, Mountain View, CA 94040, United States
Designed for organizations of all sizes, Monobot Virtual Agents can autonomously handle your customers’ inquiries and engage a human agent when necessary. The bots offer speech/text-to-action functionality, like scheduling appointments and arranging follow-up interactions, the bots can tap into an embedded knowledge base or external data sources via APIs. The Monobot Virtual Agents leverage generative AI to handle chat, web, and phone conversations in over 20 languages. The bots can be seamlessly integrated with external platforms like Google, Instagram, and Telegram, with more to come. The Monobot also offers sentiment analysis, interaction transcripts, and easy-to-understand analytics
This release was published on openPR.
