BOSTON, Ju e 25, 2026 (GLOBE NEWSWIRE) — Lakeside Softwa e, the i dust y-leadi g digital employee expe ie ce (DEX) e gi ee i g compa y, today a ou ced SysT ack Reliability E gi ee i g (SRE), a a chitectu al evolutio of the SysT ack platfo m that applies site eliability e gi ee i g p i ciples to e d-use computi g (EUC). The ew tool i t oduces a se vice level objective (SLO)-d ive model fo ma agi g employee expe ie ce as a measu able IT se vice.
SysT ack Reliability E gi ee i g add esses the pe siste t last-mile bli d spot i IT ope atio s, whe e i f ast uctu e appea s healthy while employee expe ie ce is ot. It does this by t eati g the employee wo kspace as a IT se vice gove ed by measu able SLOs alig ed to eal busi ess impact.
“We have spe t yea s tu i g i f ast uctu e i to a eal e gi ee i g discipli e, o e that bala ces eliability with the oom to i ovate,” said Mike Schumache , CEO, Lakeside Softwa e. “The e d-use side eve got that same igo , eve though that is exactly whe e the busi ess meets IT eve y day. I thi k the expe ie ce we delive to employees dese ves the same sta da d as the i f ast uctu e behi d it, because that is whe e the wo k actually happe s.”
Obse vability has bee a fou datio al step i the evolutio of DEX, but the ext step is applyi g a se vice-based f amewo k that alig s tech ology pe fo ma ce with busi ess expectatio s, ow e ship, a d measu able outcomes. SysT ack Reliability E gi ee i g i t oduces the missi g ope atio al model — built o ea ly 30 yea s of expe ie ce suppo ti g la ge e te p ise e vi o me ts, leve agi g 1,400+ eal-time se so s pe device to evaluate e dpoi t pe fo ma ce a d detect issues impacti g digital employee expe ie ce — givi g EUC teams the fidelity to defi e baseli e SLOs, t ack imp oveme t as co ditio s cha ge, a d exte d a sha ed model of accou tability betwee IT a d the busi ess.
“O ga izatio s have i vested heavily i mode izi g the digital wo kplace, yet the last mile — whe e employees actually expe ie ce IT — has emai ed stubbo ly eactive,” said Rakshit Ghu a, VP a d GM of Digital Wo kplace Solutio s at Le ovo. “Applyi g site eliability e gi ee i g p i ciples to e d-use computi g is the ight ext step. SysT ack Reliability E gi ee i g gives IT leade s a measu able, busi ess-alig ed model fo ma agi g employee expe ie ce as a se vice a d helps move the e ti e discipli e f om eactive suppo t to p oactive, accou table outcomes.”
At the co e of SysT ack Reliability E gi ee i g is the SysT ack Expe ie ce I dex, a ext-ge e atio health model that eplaces static, volume-based sco i g with a t ue se vice level objective.
Built di ectly f om se so i sights, the Expe ie ce I dex is fully t a spa e t a d co figu able, e abli g o ga izatio s to defi e what “good” looks like fo thei e vi o me t a d measu e pe fo ma ce dy amically — elative to baseli e a d t e d, a d alig ed to pe so as, oles, a d wo ki g co ditio s. O ga izatio s ca also efi e the model ove time, updati g sig als to ep ese t evolvi g, mea i gful busi ess impact — e su i g the Expe ie ce I dex eflects ope atio al eality.
SysT ack Reliability E gi ee i g delive s a pu pose-built ope atio al f amewo k fo EUC a d DEX teams:
Pe so a-d ive SLO wo kflows alig ed to how EUC e gi ee s a d DEX specialists ope ateE d-to-e d p oblem ma ageme t with ow e ship, timeli es, a d full audit histo yAutomated fixes via a AI sc ipt builde a d g ade alo gside 220+ p e-built automatio sP oactive use e gageme t th ough ale ts a d otificatio sClosed-loop validatio to co fi m whethe emediatio esolved the u de lyi g issue
IT leade s a e u de p essu e to suppo t AI-d ive t a sfo matio while ope ati g with co st ai ed esou ces. Reactive, ticket-based models ca ot scale to meet these dema ds. T aditio al systems do ot accou t fo last-mile IT, so device-level p oblems pe sist a d d ag dow the wo k they affect.
By applyi g eliability e gi ee i g p i ciples to the e dpoi t — a d t eati g EUC as a measu able system athe tha a collectio of devices — o ga izatio s ca bette bala ce eliability a d i ovatio at scale.
The lau ch of SysT ack Reliability E gi ee i g follows a wave of i dust y ecog itio of Lakeside’s co ti ued DEX leade ship. Lakeside Softwa e was amed a Leade i the 2026 Ga t e ® Magic Quad a t™ fo Digital Employee Expe ie ce Ma ageme t Tools fo the thi d co secutive yea . Lakeside was also amed to TIME’s list of Ame ica’s Top Wo kTech Compa ies of 2026, ecog izi g the o ga izatio s shapi g the futu e of wo k tech ology.
Availability
SysT ack Reliability E gi ee i g is ge e ally available to all Lakeside custome s.
Ga t e ® Magic Quad a t™ fo Digital Employee Expe ie ce (DEX) Ma ageme t Tools, Da Wilso , Stua t Dow es, Robi Milto -Scho ema , 8 Ju e 2026.
Ga t e does ot e do se a y ve do , p oduct o se vice depicted i ou esea ch publicatio s, a d does ot advise tech ology use s to select o ly those ve do s with the highest ati gs o othe desig atio . Ga t e esea ch publicatio s co sist of the opi io s of Ga t e esea ch o ga izatio a d should ot be co st ued as stateme ts of fact. Ga t e disclaims all wa a ties, exp essed o implied, with espect to this esea ch, i cludi g a y wa a ties of me cha tability o fit ess fo a pa ticula pu pose.
GARTNER is a egiste ed t adema k a d se vice ma k of Ga t e , I c. a d/o its affiliates i the U.S. a d i te atio ally, a d MAGIC QUADRANT is a egiste ed t adema k of Ga t e , I c. a d/o its affiliates a d a e used he ei with pe missio . All ights ese ved.
Lakeside Softwa e is pio ee i g the futu e of digital employee expe ie ce (DEX) with the i dust y’s fi st eliability e gi ee i g model fo e d-use computi g. Lakeside’s SysT ack platfo m t a sfo ms high- esolutio , fi st-pa ty telemet y i to i sights a d automated esolutio s fo p oactive IT ope atio s a d auto omous suppo t—empowe i g e te p ises to educe dow time a d delive exceptio al digital expe ie ces ac oss employee e dpoi ts, mobile devices, a d OT. T usted by hu d eds of global e te p ises a d se vice p ovide s, SysT ack scales to estates with ove o e millio physical a d vi tual wo kspaces, educi g IT costs, p eve ti g failu es, a d d ivi g sma te decisio s th ough u pa alleled visibility. Lakeside has a ea ly 30-yea he itage i e te p ise IT softwa e a d was amed o e of TIME’s Ame ica’s Top Wo kTech Compa ies of 2026. Lea mo e at www.lakesidesoftwa e.com.
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