F om Mo ito i g to Actio : A New E a of Custome Expe ie ce
Wi-Fi Ma ageme t Plus a d F ie dly AI Assista t™ combi e deepe Wi-Fi i sights with live a d histo ical device data to help suppo t teams diag ose p oblems mo e accu ately a d esolve them faste .
VIENNA, Oct. 14, 2026 (GLOBE NEWSWIRE) — F ie dly Tech ologies is showcasi g how the combi atio of Wi-Fi Ma ageme t Plus a d F ie dly AI Assista t™ helps b oadba d ope ato s sho te t oubleshooti g time a d imp ove custome suppo t at Netwo k X 2026, taki g place Octobe 13–15 i Vie a. By a alyzi g detailed Wi-Fi co ditio s alo gside live a d histo ical device data, the solutio helps age ts ide tify likely causes, apply effective co ective actio s, a d ve ify the esults.
A active b oadba d co ectio does ot always mea good custome expe ie ce. Subsc ibe s may face buffe i g, d opped video calls o poo cove age eve whe basic co ectivity checks show o fault. U de sta di g these p oblems equi es a deepe view of what is happe i g i side the home.
F ie dly’s Adva ced Wi-Fi Ma ageme t Plus p ovides visibility i to i te fe e ce, cha el co ditio s, mesh pe fo ma ce a d co ected-device behavio . F ie dly AI Assista t™, embedded i the custome suppo t dashboa d, helps age ts a alyze this i fo matio th ough atu al-la guage questio s.
Age ts ca i vestigate cu e t co ditio s alo gside histo ical data to bette u de sta d what has cha ged a d what may be causi g the p oblem. The assista t ecomme ds solutio s a d, with age t app oval, ca execute suppo ted co ective actio s, such as cha gi g a Wi-Fi cha el. It the checks the outcome to assess whethe pe fo ma ce imp oved.
This combi atio speeds up both diag osis a d esolutio . Age ts spe d less time i te p eti g sepa ate tech ical eadi gs a d ma ually ca yi g out t oubleshooti g steps. Deepe a alysis helps them select mo e effective actio s, while outcome ve ificatio helps dete mi e whethe fu the i vestigatio is eeded.
Fo ope ato s, this ca mea sho te suppo t calls, less elia ce o specialists, a d fewe epeat co tacts. Fo subsc ibe s, the be efit is getti g back to eliable st eami g, video calls, a d eve yday co ectivity soo e .
TR-369, also k ow as the Use Se vices Platfo m (USP), suppo ts this app oach th ough pe siste t device commu icatio , eve t-d ive otificatio s, a d flexible telemet y collectio . These capabilities give suppo t teams mo e timely i fo matio a d help them espo d faste to cha gi g co ditio s.
At Netwo k X, F ie dly Tech ologies is showi g how deepe Wi-Fi i sights a d AI-assisted actio help suppo t teams diag ose p oblems mo e accu ately a d esolve them faste .
Se vice p ovide s atte di g Netwo k X a e i vited to meet F ie dly Tech ologies to explo e the app oach.
A photo accompa yi g this a ou ceme t is available at https://www.globe ewswi e.com/NewsRoom/Attachme tNg/44027d0b-d748-418b-b17b-007893b6fcf8
CONTACT: Co tact: Ca oli a.O eja e a@f ie dly-tech.com
