MONTREAL, July 14, 2026 (GLOBE NEWSWIRE) — Devolutio s, a global leade i secu e access ma ageme t solutio s fo IT p ofessio als a d ma aged se vice p ovide s (MSPs), today a ou ced a st ategic mi o ity i vestme t i Mizo, a eme gi g i ovato i AI age t automatio fo MSP se vice desks. The i vestme t, made alo gside Teleg aph Ve tu es, ei fo ces Devolutio s’ lo g-te m st ategy of buildi g a st o ge ecosystem of compleme ta y tech ologies that help IT teams ope ate mo e efficie tly a d secu ely.
The i vestme t is st uctu ed as a mi o ity stake. Mizo will co ti ue to ope ate i depe de tly u de its existi g leade ship while eceivi g st ategic suppo t to accele ate p oduct developme t a d ma ket expa sio .
Mizo has developed a AI- ative platfo m that automates e d-to-e d esolutio s i the MSP ticket lifecycle – f om i itial t iage a d outi g th ough scheduli g, tech ical emediatio , docume tatio a d quality assu a ce. The system is desig ed to i c ease se vice capacity without p opo tio al headcou t g owth, helpi g MSPs ma age isi g ope atio al dema d mo e efficie tly.
The platfo m i teg ates with leadi g p ofessio al se vices automatio (PSA) systems i cludi g Autotask, Co ectWise, a d HaloPSA, e abli g se vice p ovide s to automate epetitive se vice desk wo kflows while allowi g tech icia s to focus o highe -value custome e gageme t a d p oblem esolutio .
“MSPs have bee hi i g fo yea s to abso b a eve -g owi g volume of tickets,” said Mathieu Tougas, CEO a d co-fou de of Mizo. “Mizo flips that equatio : ou AI age ts take cha ge of the complete ticket lifecycle, f om t iage to esolutio , f eei g Level 1 teams f om epetitive wo k. This i vestme t allows us to accele ate deployme t of ou e d-to-e d auto omous esolutio platfo m to mo e MSPs a d ac oss additio al tech ology ecosystems. It’s also a st o g validatio of the co victio that has d ive us f om the sta t: a tech icia ‘s value lies i buildi g a d u tu i g custome elatio ships – ot pe fo mi g p ocedu al tasks ac oss multiple tools.”
“At Devolutio s, we believe i the powe of pa t e ships to move ou i dust y fo wa d,” said David He vieux, CEO of Devolutio s. “By i vesti g i Mizo, we a e suppo ti g a team whose AI capabilities ope mea i gful oppo tu ities ac oss ou ecosystem a d fo ou custome s. This eflects ou b oade commitme t to helpi g IT p ofessio als be efit f om tech ologies that compleme t ou secu e access ma ageme t po tfolio. As we co ti ue expa di g ou busi ess ac oss No th Ame ica a d i te atio ally, we emai focused o pa t e i g with compa ies that st e gthe the global IT ecosystem a d delive lasti g value to custome s a ou d the wo ld.”
The i vestme t follows a b oade patte of ta geted i itiatives by Devolutio s, i cludi g i vestme ts i Obkio, spo so ship of ope -sou ce p ojects such as Avalo ia a d Co t olR, a d acquisitio s of Powe Shell U ive sal a d U iGetUI. Togethe , these effo ts eflect a discipli ed app oach to expa di g capability th ough pa t e ship athe tha co solidatio .
Togethe , Devolutio s a d Mizo se ve the same co e MSP audie ce f om diffe e t ope atio al laye s. Devolutio s focuses o secu e access, c ede tial ma ageme t, a d emote co ectivity, while Mizo add esses f o tli e se vice desk executio th ough auto omous AI age ts. The combi atio eflects a b oade shift i MSP ope atio s, whe e ma ual ticket ha dli g is i c easi gly eplaced by automated wo kflows that cha ge how se vice teams allocate huma effo t.
Teleg aph Ve tu es, which co-led the i vestme t, views the pa t e ship as pa t of a b oade t a sfo matio occu i g ac oss the ma aged se vices i dust y.
“We believe AI wo ‘t eplace ma aged se vice p ovide s, but it will fu dame tally edefi e how they ope ate a d delive value,” said Etie e Mé i eau, Ge e al Pa t e at Teleg aph Ve tu es. “As AI age ts take o epetitive ope atio al wo k, MSPs have a oppo tu ity to evolve f om eactive IT ope ato s i to st ategic tech ology pa t e s fo small a d midsize busi esses. Mizo is buildi g the AI- ative custome suppo t laye fo that t a sfo matio .”
The i vestme t also u de sco es Devolutio s’ evolutio i to a global tech ology compa y. While headqua te ed i Ca ada, the compa y co ti ues to accele ate g owth ac oss No th Ame ica a d i te atio al ma kets th ough p oduct i ovatio , st ategic pa t e ships, a d ta geted i vestme ts. By suppo ti g eme gi g tech ology leade s such as Mizo, Devolutio s is expa di g a global ecosystem desig ed to help IT p ofessio als a d ma aged se vice p ovide s add ess i c easi gly complex ope atio al a d secu ity challe ges wo ldwide.
Rathe tha pu sui g co solidatio , the compa y’s st ategy focuses o buildi g a co ected ecosystem of compleme ta y tech ologies that exte d its platfo m globally a d e ha ce value fo IT p ofessio als a d MSPs wo ldwide.
Fo mo e i fo matio about Devolutio s a d thei solutio s, visit devolutio s. et.
Mizo is a age tic AI platfo m built fo ma aged se vice p ovide s (MSPs). Its AI age ts automate the complete se vice ticket lifecycle – i cludi g t iage, dispatchi g, commu icatio , esolutio , a d quality assu a ce – allowi g MSPs to scale ope atio s while delive i g faste , mo e co siste t custome suppo t. The platfo m i teg ates with leadi g PSA solutio s i cludi g Autotask, Co ectWise, a d HaloPSA. The compa y’s age tic platfo m is deployed ac oss mo e tha 60 MSPs i No th Ame ica a d Eu ope. Fo mo e, visit https://mizo.tech/.
Teleg aph Ve tu es is a ea ly-stage ve tu e capital fi m i vesti g i ambitious fou de s buildi g the ext ge e atio of AI- ative softwa e. The fi m pa t e s with compa ies combi i g deep domai expe tise, st o g comme cial executio , a d the pote tial to t a sfo m i dust ies. Fo mo e, visit www.teleg aph-vc.com.
Fou ded i 2010 i Quebec, Ca ada, Devolutio s se ves ove o e millio use s ac oss mo e tha 140 cou t ies. The compa y is o a missio to develop i ovative softwa e that e ables use s to achieve thei emote desktop ma ageme t, passwo d ma ageme t, p ivileged access ma ageme t, a d cybe secu ity goals – simply, effectively a d cost-efficie tly. Devolutio s is equally committed to delive i g outsta di g tech ical suppo t, a exceptio al use expe ie ce, a d high-pe fo ma ce solutio s with supe io quality. Fo mo e i fo matio , visit devolutio s. et, follow the compa y o Li kedI , X a d I stag am, like o Facebook o subsc ibe o YouTube.
A photo accompa yi g this a ou ceme t is available at https://www.globe ewswi e.com/NewsRoom/Attachme tNg/70ad0f17-381a-485a-8447-293114abe109
