NEW YORK, July 20, 2026 (GLOBE NEWSWIRE) — CGS Imme sive, a AI- a d XR-powe ed wo kfo ce eadi ess leade a d o e of Fast Compa y’s most i ovative compa ies i HR, today i t oduced
Built with the igo equi ed by healthca e, fi a cial se vices, a d othe egulated i dust ies, Cice o A alytics t a sfo ms pe fo ma ce data f om u sc ipted simulatio s i to actio able i sight o wo kfo ce eadi ess. Clie ts see whe e skills a e st o g o f agile a d how people imp ove i c itical, high- isk wo kplace p ocesses a d i te actio s ove time. It helps o ga izatio s bette di ect developme t esou ces as they avigate isi g co sume expectatio s, egulato y p essu e, a d AI-d ive cha ge.
“E te p ise leade s eed to k ow that wo kfo ce i vestme ts a e imp ovi g pe fo ma ce p ecisely whe e it matte s most,” said Doug Stephe , P eside t, CGS Imme sive. “Cice o A alytics b i gs top level visibility a d audit- eady cla ity to f o t-li e measu es of tech ical accu acy, empathy, co fide ce, a d judgme t as it develops ac oss epeated p actice a d coachi g.”
Most AI t ai i g tools stop at completio ates a d othe su face-level met ics, leavi g a gap betwee skills developme t a d t ue i dicato s of e te p ise pe fo ma ce. Cice o A alytics closes that gap by t acki g team membe s’ tech ical p ecisio , emotio al IQ, a d soft-skills g owth — at scale, ac oss oles, egio s, a d busi ess u its.
Key capabilities i clude:
Global-to-sessio visibility: Easily deep-dive f om global dashboa ds to sessio -level pe fo ma ce measu es f om i te views, oleplay, a d coachi g i just a few clicks. Repo ts fo HR, Sales, Ope atio s, a d IT/Complia ce stakeholde s keep the e ti e o ga izatio alig ed a ou d eadi ess.A alytics f om u sc ipted, high-stakes simulatio s: Measu e capability i f ictio – ich, dy amic sce a ios that eflect how people behave whe co ve satio s go off sc ipt i eal-wo ld i te actio s.Emotio al IQ a d skills g owth t acki g: Measu e p og ess ove time o domai expe tise, tech ical acume a d i te pe so al capabilities like empathy, co fide ce, commu icatio , a d decisio -maki g.Co ti uous sce a io optimizatio : Ide tify whe e simulatio s a d co te t should evolve, c eati g a livi g p actice ecosystem that adapts with ew challe ges i suppo t of the busi ess as e vi o me ts evolve.A ti-bias t a spa e cy a d auditability: Gai visibility i to AI-suppo ted evaluatio s with t a spa e t feedback, auditable i te actio s, a d co t ols that suppo t fai ess a d gove a ce objectives.Secu ity built fo egulated i dust ies : Apply co t ols that suppo t healthca e, fi a cial se vices, c isis espo se, a d othe high- isk use cases, with e c yptio , audit t ails, a d st o g data gove a ce.
Cice o A alytics is atively embedded ac oss Cice o I te view, Roleplay, a d Coach, co ecti g p actice, coachi g, a d me to i g data i to a si gle, e te p ise-wide view of wo kfo ce eadi ess.
To equest a demo, visit https://cgsimme sive.com/p oducts/cice o
CGS Imme sive is a t usted t a sfo matio pa t e helpi g o ga izatio s add ess wo kfo ce a d ope atio al challe ges with b eakth ough busi ess outcomes. The compa y combi es a futu e-of-wo k-d ive cha ge methodology with Exte ded Reality (XR), A tificial I tellige ce (AI), a d lifelike simulatio s to delive faste , sma te , a d mo e impactful o -the-job expe ie ces. Its team of leadi g st ategists, desig e s, a d tech ologists is ecog ized by Fast Compa y as o e of the top 10 most i ovative compa ies i huma esou ces fo its wo k with global e te p ises i buildi g esilie t, futu e- eady wo kfo ces a d ope atio s.
