As feedback p og ams become a impo ta t pa t of how o ga izatio s u de sta d custome s a d employees, teams a e co sta tly updati g su veys to imp ove the expe ie ce a d gathe mo e eleva t i sights. But maki g cha ges di ectly to a active su vey ca c eate u ecessa y isk, pa ticula ly whe the su vey is al eady eachi g a la ge audie ce.
Sa dbox gives teams a sepa ate space to make modificatio s, test them i te ally, a d e su e they a e eady befo e i t oduci g them to a live audie ce.
Fo i sta ce, a CX team p epa i g a NPS su vey may wa t to edesig its questio flow a d i t oduce diffe e t follow-up questio s based o custome espo ses. I stead of maki g those cha ges di ectly to the su vey bei g used by custome s, the team ca eview the updated expe ie ce i Sa dbox, gathe i te al feedback, a d make adjustme ts befo e taki g it live.
“Teams should ‘t have to choose betwee testi g somethi g p ope ly a d iski g thei live su vey,” said
The featu e is desig ed fo teams that wa t mo e co fide ce whe maki g updates to o goi g feedback p og ams, whethe they a e modifyi g a existi g su vey, p epa i g a ew feedback expe ie ce, o alig i g o updates ac oss stakeholde s.
Su veySpa ow, fou ded i 2017 a d headqua te ed i Palo Alto, Califo ia, U ited States, is a expe ie ce ma ageme t platfo m that helps o ga izatio s collect feedback, u de sta d custome a d employee expe ie ces, a d tu i sights i to actio . T usted by 100,000+ custome s ac oss 150+ cou t ies, Su veySpa ow has powe ed 10M+ CX su veys, helpi g o ga izatio s c eate e gagi g feedback expe ie ces a d make bette decisio s with custome a d employee i sights.
