New diesel repair shop software feature enables shops to offer customers online service requests and invoice payments, eliminating phone calls and paper checks
LAS VEGAS, NV / ACCESS Newswire / April 21, 2026 / ShopView today launched its Customer Portal, enabling heavy-duty repair shops to reduce administrative workload and accelerate cash flow by providing customers with online access to vehicle status, service requests, and invoice payments. The portal launch addresses one of the most requested features from shops using ShopView’s diesel repair shop software platform, with over 100 shops already deploying the capability.
The Customer Portal eliminates the phone tag, paper checks, and manual coordination that consume hours of shop staff time daily. When shops activate the portal, their customers gain the ability to view vehicles currently in service, submit new repair requests online, review complete service history, and pay invoices immediately through integrated ACH and credit card processing – all while reducing administrative burden on shop operations.
“This was one of our most requested features because shop owners told us they were spending hours every day answering the same questions,” said Cody McCarthy, Co-Founder of ShopView. “As former shop owners ourselves, we built this to eliminate that administrative drain completely. Shops give customers the transparency they want while getting paid faster and freeing up staff to focus on revenue-generating work instead of phone calls.”
The portal integrates seamlessly with existing ShopView diesel mechanic software workflows. When a customer submits a service request through the portal, it creates a new work order automatically in the shop’s queue with all vehicle history and customer information pre-populated. When shops complete work and generate invoices, customers receive automatic notification and can pay immediately without routing paper checks through accounting departments.
For heavy-duty repair shops, the business impact is immediate: reduced time spent on customer status calls, faster payment cycles as customers pay online instead of mailing checks, improved cash flow through instant ACH and card processing, decreased billing disputes with customers able to review detailed service history, and enhanced professional image with modern customer-facing technology.
The portal particularly benefits shops serving commercial customers and fleet operations, where multiple stakeholders need visibility into repair status and payment approval workflows. Fleet managers can track all their units across multiple service visits, accounting teams receive automatic payment confirmations, and shop staff access complete communication history in one centralized location.
Unlike generic customer portals offered by automotive-focused platforms, ShopView’s portal is purpose-built for heavy-duty and diesel truck repair operations. The system handles industry-specific workflows including multi-unit tracking for fleets, consolidated billing across vehicle groups, equipment-specific service request routing, and integration with diesel truck repair shop software tools shops already use including QuickBooks, parts inventory systems, and technician scheduling.
Key capabilities benefiting repair shops include automatic work order creation from customer service requests, integrated payment processing with instant QuickBooks synchronization, customizable portal branding to match shop website identity, real-time customer communication reducing phone and email volume, and mobile accessibility allowing staff to manage portal interactions from any device.
Shops can embed the Customer Portal directly on their existing websites or provide customers with standalone portal access. The system requires no technical setup beyond initial activation in the ShopView admin panel, and shops can begin onboarding customers immediately.
The integrated payment processing addresses a critical cash flow challenge in the heavy-duty repair industry. Rather than waiting days or weeks for customers to process and mail paper checks, shops receive payment immediately upon invoice approval. All transactions sync automatically with QuickBooks, eliminating manual payment reconciliation and reducing accounting workload.
Customer response from early adopters has validated the dual-sided value proposition. Shops report significant reductions in administrative time while customers appreciate the transparency and convenience of online access to their vehicle information and payment options.
The Customer Portal is available immediately to all ShopView users at no additional cost as part of the platform’s core diesel repair shop software offering. Shops can activate portal access through their ShopView admin panel and customize branding to match their business identity.
The launch follows ShopView’s recent recognition as best shop management software for customer satisfaction by Software Advice and achievement of perfect 5.0-star ratings across major software review platforms including G2, Capterra, GetApp, and Software Advice.
For more information about the Customer Portal or to request a demonstration, visit http://www.shopview.com.
About ShopView
ShopView is diesel repair shop software built by shop owners for independent truck, trailer, and equipment repair facilities. The company’s platform serves heavy-duty repair operations with 3-50+ technicians across North America and maintains perfect 5.0-star ratings across major software review platforms. ShopView’s Customer Portal enables repair shops to reduce administrative workload, accelerate payment cycles, and provide customers with online service request and payment capabilities.
Las Vegas, NV, USA
Email: [email protected]
Website: https://shopview.com/
SOURCE: ShopView
