Transformation to redefine customer engagement, accelerate innovation, and power a seamless digital journey for millions of Telia users
JERSEY CITY, NJ / ACCESS Newswire / November 11, 2025 / Amdocs (NASDAQ:DOX), a leading provider of software and services to communications and media companies, today announced a multi-year strategic agreement with Telia Finland to build its next-generation Digital Business Support System (BSS).
This agreement marks Telia Finland’s first BSS engagement with Amdocs and represents a major milestone in Telia’s digital transformation journey. The new digital backbone will replace multiple legacy systems, creating a unified platform designed to simplify operations, accelerate innovation, and deliver elevated experiences to millions of Telia customers.
The transformation program will enable faster service launches, smarter customer support, and a digital-first experience – seamlessly connecting Telia’s portfolio across mobile, broadband, entertainment, value-added services, and enterprise solutions.
“This transformation marks a major leap forward in how we serve our customers,” said Holger Haljand, Chief Executive Officer of Telia Finland. “Together with Amdocs, we are creating a modern experience that makes every interaction with Telia simpler, more engaging, and more responsive to customer needs – helping us deliver truly digital-first journeys across our products and services.”
“This collaboration is a key part of Telia’s broader journey to simplify, modernize, and digitalize how we operate,” said Alexandra Fürst, Senior Vice President, Chief Technology & Information Officer at Telia Company. “By applying the latest technologies across our landscape, we’re building a next-generation BSS that enhances efficiency and speed within our technology environment while enabling smarter, more intuitive experiences for our customers.”
“We are proud to work with Telia Finland to power the next generation of digital experiences for their customers,” said Anthony Goonetilleke, Group President of Technology and Head of Strategy, Amdocs. “This collaboration helps ensure that Telia has the future-ready platforms required to meet its growth, agility, and efficiency ambitions. Together, we’re creating a modern foundation that enables new experiences, stronger engagement, and greater value for every Telia customer.”
Supporting Resources
About Amdocs
Amdocs empowers the world’s leading communications and media companies to accelerate innovation and deliver exceptional customer experiences at scale. Our comprehensive portfolio of software products and services enable service providers to harness the transformative power of artificial intelligence, driving digital modernization, cloud adoption, intelligent network automation, and new revenue opportunities. With our talented people across the globe, we partner with our customers to turn advanced technology into measurable business outcomes, enriching lives and advancing a more connected society. Together, we help those who shape the future to make it amazing. Listed on the NASDAQ Global Select Market, Amdocs reported revenue of $4.53 billion in fiscal 2025.
Amdocs’ Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters and years. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general macroeconomic conditions, prevailing level of macroeconomic, business and operational uncertainty, including as a result of geopolitical events or other regional events or pandemics, changes to trade policies including tariffs and trade restrictions, as well as the current inflationary environment, and the effects of these conditions on the Company’s customers’ businesses and levels of business activity, including the effect of the current economic uncertainty and industry pressure on the spending decisions of the Company’s customers. Amdocs’ ability to grow in the business markets that it serves, Amdocs’ ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, security incidents, including breaches and cyberattacks to our systems and networks and those of our partners or customers, potential loss of a major customer, our ability to develop long-term relationships with our customers, our ability to successfully and effectively implement artificial intelligence and Generative AI in the Company’s offerings and operations, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, Amdocs specifically disclaims any obligation to do so. These and other risks are discussed at greater length in Amdocs’ filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2024, filed on December 17, 2024, and our Form 6-K furnished for the first quarter of fiscal 2025 on February 18, 2025, and for the second quarter of fiscal 2025 on May 19, 2025, and for the third quarter of fiscal 2025 on August 18, 2025.
Media Contacts
Mario Hajiloizi
Amdocs Public Relations
E-mail: [email protected]
Katie Owen
Babel PR for Amdocs
Tel: +44 (0) 7490 131475
E-mail: [email protected] / [email protected]
SOURCE: Amdocs Management Limited
