P emium ce amics ma ufactu e u ifies custome ope atio s ac oss its Di i g & Lifestyle a d Bath oom & Well ess divisio s to delive seamless, pe so alized expe ie ces wo ldwide
PALO ALTO, Calif. a d METTLACH, Ge ma y, Oct. 08, 2026 (GLOBE NEWSWIRE) — Talkdesk®, I c. today a ou ced that Ville oy & Boch has deployed Talkdesk ac oss its i te atio al ope atio s. The impleme tatio b i gs the compa y’s Di i g & Lifestyle a d Bath oom & Well ess divisio s o to a u ified, cloud-based custome expe ie ce (CX) platfo m.
Custome expe ie ce automatio (CXA) uses AI, machi e lea i g, a d data-d ive wo kflows to automate custome i te actio s at eve y stage of the custome jou ey. Talkdesk Custome Expe ie ce Automatio lets Ville oy & Boch ma age high-volume se vice i te actio s by automati g key touchpoi ts while keepi g the expe ie ce huma -ce te ed.
“T ust is the fou datio of eve y custome elatio ship, a d t ust is built by daily i te actio s – pe so al co tact a d specific help fo ce tai eeds. Talkdesk helps us do that by p ovidi g a stable a d i tuitive system so ou age ts ca eally co ce t ate o talki g with people; getti g the huma touch i to it,” said Claudia Pauli, Lead, B2C Se vice Teams, Bath oom & Well ess, Ville oy & Boch. “Talkdesk has a clea visio that fits with ou app oach: we wa t to i teg ate AI mo e i to daily wo k to suppo t ou employees i doi g thei jobs.”
I tellige t call outi g e su es custome s co ect with the ight esou ce based o co text such as i te t, histo y, o p io ity. By impleme ti g i tellige t p io itizatio a d outi g, Ville oy & Boch ca educe wait times a d u ecessa y t a sfe s, imp ove fi st-co tact esolutio (FCR) ates, a d delive mo e co siste t expe ie ces ac oss cha els.
Talkdesk fo Salesfo ce allows Ville oy & Boch to i teg ate its co tact ce te with its custome elatio ship ma ageme t (CRM) system. Givi g age ts full co tact ce te fu ctio ality i side Salesfo ce helps them pe so alize eve y custome i te actio seamlessly, without toggli g betwee systems.
Befo e the ollout, custome se vice ep ese tatives ha dled accou t lookups a d activity loggi g ma ually. With Talkdesk fo Salesfo ce, i comi g calls ow t igge a i sta t p ofile pop-up o the age t’s sc ee . Call details a d otes auto-save di ectly to the custome ‘s Salesfo ce eco d whe the i te actio e ds, savi g valuable seco ds o eve y call.
“With Talkdesk fully i teg ated i to Salesfo ce, ou teams wo ldwide ca espo d to custome s faste a d mo e pe so ally tha eve befo e,” co ti ued Pauli. “Eve y call is automatically logged a d li ked to the ight custome p ofile, mea i g less time is spe t o admi ist atio a d mo e time ca be spe t o what eally matte s: the custome . This is what a mode , p emium custome expe ie ce looks like.”
“Custome expe ie ce automatio allows e te p ise se vice teams to spe d less time o system avigatio a d mo e time doi g what they do best: helpi g custome s. Ville oy & Boch is leadi g this cha ge, successfully st eamli i g ope atio s a d boosti g custome satisfactio ,” said Tiago Paiva, chief executive office a d fou de of Talkdesk. “As compa ies i teg ate AI mo e deeply i to thei st ategies, they’ e fi di g it st e gthe s custome loyalty a d ete tio by pai i g pe so alizatio with ope atio al efficie cy to delive exceptio al custome expe ie ces.”
Talkdesk Custome Expe ie ce Automatio (CXA) automates the e ti e custome lifecycle — f om the i itial co ve satio to the back-e d esolutio . The platfo m leve ages custome data ac oss e te p ise systems to p ovide AI age ts with the co text eeded to esolve complex equests with huma -like p ecisio . Talkdesk CXA is a self-imp ovi g system that u cove s ew ways to automate as it wo ks, e su i g the AI wo kfo ce becomes mo e accu ate a d effective with each custome mome t.
Talkdesk automates the wo ld’s most complex custome jou eys. By esolvi g custome equests f om sta t to fi ish, AI age ts e able a hyb id wo kfo ce whe e huma expe tise is ese ved fo the mome ts that matte most. Backed by deep i dust y expe tise a d t usted by global leade s like Ca o , U ited Re tals, Sysco, a d Kimbe ly-Cla k, Talkdesk sets the sta da d fo Custome Expe ie ce Automatio (CXA).
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