The AI-powered helpdesk removes the trial clock, giving early-stage teams a no-cost way to run real customer support with no expiry date.
CALIFORNIA CITY, CA / ACCESS Newswire / May 6, 2026 / SparrowDesk, the customer support platform backed by SurveySparrow Inc., has announced the launch of a Free plan- a move aimed at making professional-grade customer support accessible to small businesses and early-stage teams that are not yet ready for a paid subscription.
The Free plan goes live at a time when customer expectations are rising faster than most small team budgets. Businesses are expected to respond quickly, across multiple channels, with context- yet most helpdesk tools put their core features behind a paywall or a 14-day trial that expires before teams have had a chance to properly evaluate the product.
SparrowDesk’s Free plan is built to address that gap directly.
What the Free plan includes
Out of the box, Free plan users get a live chat widget, an email inbox, a public Help Center, and basic workflows- enough to run a functioning support operation from the first day of setup. The plan supports up to 3 agents and handles up to 500 conversations per month, making it a practical fit for startups, small businesses, and solo support teams handling a manageable volume of customer queries.
Critically, the plan does not expire. There is no 14-day countdown, no credit card required to get started, and no forced upgrade at the end of a trial window. Teams can use SparrowDesk for free for as long as the Free plan meets their needs.
A clear path to scale
When teams grow beyond the Free plan’s limits, SparrowDesk offers paid tiers starting at $16 per seat per month. Upgrading unlocks a broader channel mix, CSAT surveys, round-robin assignment, advanced workflows, and Service Level Agreements. Teams looking for AI-powered support can also add Zoona AI Agent- SparrowDesk’s always-on AI that handles customer queries autonomously and has been shown to deflect up to 60% of inbound conversations or Zoona Copilot, which assists human agents with ticket summaries, suggested replies, and recommended next steps.
The distinction between the Free plan and paid tiers is designed to be clear: the Free plan is for teams getting started, and the paid tiers are for teams ready to scale- with AI, automation, and deeper reporting built in.
Availability
The Free plan is available immediately. Teams can sign up at sparrowdesk.com/pricing with no credit card required.
About SparrowDesk: SparrowDesk is an AI-powered customer support platform built by SurveySparrow Inc., headquartered in San Francisco, CA. The platform brings together ticketing, live chat, email, a Help Center, and AI into a single workspace- helping support teams respond faster, automate repetitive work, and deliver consistent customer experiences at scale.
Learn more: http://www.sparrowdesk.com
Justin George
SurveySparrow Inc
+1 800-481-0410
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SOURCE: SurveySparrow Inc.
