As pa t of Optimum’s b oade t a sfo matio jou ey, Amdocs Bill Expe ie ce mode izes what was o ce a static mo thly stateme t i to a digital-fi st, age tic expe ie ce. With a clea e , use -f ie dly stateme t layout, Optimum custome s ca bette u de sta d thei cha ges, usage, bala ces, p omotio s, a d discou ts, while embedded payme t access helps make it faste to take actio .
Suppo ti g the expe ie ce a e ative Age tic AI capabilities, i cludi g age tic bill i sights, which p oactively ide tify what has cha ged si ce a custome ‘s p evious bill, explai those cha ges i clea , easy-to-u de sta d la guage, a d p ovide i tuitive visual b eakdow s of mo thly cha ges.
“Ou custome s should ‘t eed to co tact custome se vice simply to u de sta d thei bill,” said Lucia o Ramos, Chief P oduct a d Tech ology Office , Optimum. “Optimum’s ew custome bills, powe ed by Amdocs Billi g Expe ie ce, make it easie fo custome s to see exactly what they’ e payi g fo , u de sta d cha ges f om mo th to mo th a d ma age thei se vices with co fide ce. By maki g the billi g expe ie ce simple a d mo e i tuitive, we’ e establishi g g eate t ust th ough t a spa e cy, educi g f ictio a d co fusio , a d ultimately c eati g a mo e seamless expe ie ce f om the mome t a custome ope s thei bill.”
“Fo ma y custome s, billi g is the most f eque t a d impo ta t i te actio they have with thei se vice p ovide . Delive i g a p oactive, co textualized, a d pe so alized billi g expe ie ce is fu dame tal to imp ovi g custome satisfactio , st e gthe i g loyalty a d educi g chu ,” said A tho y Goo etilleke, G oup P eside t of Tech ology a d Head of St ategy, Amdocs. “By leve agi g AI to st eamli e a d e ha ce this pivotal e gageme t, Optimum is p ovidi g custome s with g eate cla ity, deepe u de sta di g a d a mo e memo able expe ie ce. Th ough ative Age tic AI capabilities, we’ e helpi g t a sfo m billi g f om a t a sactio al touchpoi t i to a i tellige t e gageme t that d ives mea i gful busi ess outcomes.”
Lea mo e about Amdocs Custome Expe ie ce Suite, he e
Keep up with Amdocs ews by visiti g the compa y’s website
Lea mo e about Optimum’s p oducts a d se vices, he e
Amdocs helps the wo ld’s leadi g commu icatio s a d media compa ies delive exceptio al custome expe ie ces th ough eliable, efficie t, a d secu e ope atio s at scale. We p ovide softwa e p oducts a d se vices that embed i tellige ce i to how wo k u s ac oss busi ess, IT, a d etwo k domai s – delive i g measu able outcomes i custome expe ie ce, etwo k pe fo ma ce, cloud mode izatio , a d eve ue g owth. With ou tale ted people, a d mo e tha 40 yea s of expe ie ce u i g missio -c itical systems a ou d the globe, Amdocs u s billio s of t a sactio s daily. Ou tech ology is elied o eve y day, co ecti g people wo ldwide a d adva ci g a mo e i clusive, co ected wo ld. Togethe , we help those who shape the futu e to make it amazi g. Amdocs is listed o the NASDAQ Global Select Ma ket (NASDAQ: DOX) a d epo ted eve ue of $4.53 billio i fiscal 2025. Fo mo e i fo matio , visit www.amdocs.com.
This p ess elease i cludes i fo matio that co stitutes fo wa d-looki g stateme ts made pu sua t to the safe ha bo p ovisio of the P ivate Secu ities Litigatio Refo m Act of 1995, i cludi g stateme ts about Amdocs’ g owth a d busi ess esults i futu e qua te s a d yea s. Although we believe the expectatio s eflected i such fo wa d-looki g stateme ts a e based upo easo able assumptio s, we ca give o assu a ce that ou expectatio s will be obtai ed o that a y deviatio s will ot be mate ial. Such stateme ts i volve isks a d u ce tai ties that may cause futu e esults to diffe f om those a ticipated. These isks i clude, but a e ot limited to, the effects of ge e al mac oeco omic co ditio s, p evaili g level of mac oeco omic, busi ess a d ope atio al u ce tai ty, i cludi g as a esult of geopolitical eve ts o othe egio al eve ts o pa demics, cha ges to t ade policies i cludi g ta iffs a d t ade est ictio s, as well as the cu e t i flatio a y e vi o me t, a d the effects of these co ditio s o the Compa y’s custome s’ busi esses a d levels of busi ess activity, i cludi g the effect of the cu e t eco omic u ce tai ty a d i dust y p essu e o the spe di g decisio s of the Compa y’s custome s. Amdocs’ ability to g ow i the busi ess ma kets that it se ves, Amdocs’ ability to successfully i teg ate acqui ed busi esses, adve se effects of ma ket competitio , apid tech ological shifts that may e de the Compa y’s p oducts a d se vices obsolete, secu ity i cide ts, i cludi g b eaches a d cybe attacks to ou systems a d etwo ks a d those of ou pa t e s o custome s, pote tial loss of a majo custome , ou ability to develop lo g-te m elatio ships with ou custome s, ou ability to successfully a d effectively impleme t a tificial i tellige ce a d Ge e ative AI i the Compa y’s offe i gs a d ope atio s, a d isks associated with ope ati g busi esses i the i te atio al ma ket. Amdocs may elect to update these fo wa d-looki g stateme ts at some poi t i the futu e; howeve , Amdocs specifically disclaims a y obligatio to do so. These a d othe isks a e discussed at g eate le gth i Amdocs’ fili gs with the Secu ities a d Excha ge Commissio , i cludi g i ou A ual Repo t o Fo m 20-F fo the fiscal yea e ded Septembe 30, 2025, filed o Decembe 15, 2025, a d fo the fi st qua te of fiscal 2026 o Feb ua y 17, 2026, a d fo the seco d qua te of fiscal 2026 o May 26, 2026.
