The new Universal Connector brings Okta MFA to any web application in just seconds, with no native integration required
CALGARY, AB / ACCESS Newswire / April 14, 2026 / TechJutsu today announced the Caller Verify Universal Connector, a Chrome and Edge browser extension that triggers identity verification inside any web application. The Universal Connector enables organizations to verify users using Okta Multi-Factor Authentication (MFA) before completing high-risk account actions, even when native integrations are unavailable.
Most service desks still rely on knowledge-based questions to verify identity during live support calls, even for sensitive requests such as password resets, factor resets, account unlocks, and account recovery. These legacy methods are slow, inconsistent, and vulnerable to impersonation attacks, especially as AI-generated voice cloning makes callers sound convincingly real.
“Most organizations are authenticating with legacy security questions, like it is still 1999,” said Tracey Nyholt, CEO of TechJutsu. “In today’s world, the answers to common security questions are publicly available on social media. Organizations need real identity assurance, not trivia. With the Universal Connector, organizations can apply MFA user verification inside any web application, instantly, without relying on native integrations.”
The Threat Landscape
Vishing attacks surged 442% within 2024 alone, according to the CrowdStrike 2025 Global Threat Report. Attackers used real usernames, real credentials, and phone-based tricks to gain access to systems. The help desk has become a primary entry point for attackers because this is where identity decisions are still made over the phone.
At the same time, support teams work across a range of browser-based tools, internal websites, custom CRMs, ticketing consoles, and other web applications, and not every tool has a built-in way to verify a user’s identity. This leaves gaps exactly where attackers strike. The Caller Verify Universal Connector closes these gaps by bringing MFA from the identity provider directly into the browser. Agents can now securely verify users in whatever web application they have open during a support call.
“As AI-generated voice cloning and sophisticated vishing attacks make it harder to distinguish between legitimate support requests and sophisticated threats, organizations need a way to verify the user before taking any critical actions,” said Alex Valenzuela, Vice President, Americas Partners & Alliances at Okta. “By bringing trusted Okta MFA directly into the browser, Okta and TechJutsu are helping organizations enforce secure authentication across all user journeys and protect against ever-evolving AI-driven threats.”
How the Universal Connector Works
The Universal Connector is built to live within the applications organizations already use. It bridges the gap between the request and secure fulfillment, operating as a lightweight browser overlay inside Chrome and Edge workflows. Whether teams use ServiceNow, Salesforce, Microsoft Teams, Slack, Zendesk, Workday, or a custom internal CRM, the connector sits ready in the browser to trigger identity checks in the same window, without native integrations.
Instead of asking unreliable knowledge-based questions, agents can send a secure MFA prompt to the caller’s registered device with a single click. Once the caller approves the prompt, the browser updates the Verified status in real time, enabling high-assurance identity verification and allowing the agent to safely continue the request.
Beyond security, the Universal Connector improves operational efficiency. Push approval typically takes less than 10 seconds, far faster than knowledge-based questions, thereby reducing average handle time in high-risk interactions. Each verification produces a logged event in the identity provider, supporting audit and compliance requirements. Delivered as a Chrome and Edge extension, deployment takes less than one day and requires no code.
“In every conversation we had with clients, they would always have a new application that they wanted to do an MFA trigger from. We had so many specific application-integration requests that it would have taken us 100 years to do them all,” said Tracey Nyholt, CEO of TechJutsu. “So instead, we made a universal connector to enable anyone, anywhere, to use MFA in any web application.”
Availability
The Caller Verify Universal Connector is available for download today on the Chrome Web Store and requires a TechJutsu Caller Verify subscription. Organizations can typically deploy it in a day without modifying the underlying support platform. To learn more or request a demo, visit http://www.callerverify.com. Watch the demo video as an example how Universal Connector works within Microsoft Teams.
About TechJutsu
TechJutsu is an Identity and Access Management company that builds secure identity solutions for enterprise support workflows. Its SaaS products, Caller Verify and OrgVerify, strengthen caller authentication and organizational legitimacy, while integrations with platforms like ServiceNow and Okta help enterprises modernize securely across help desks, call centers, and emerging AI help desk agents. Caller Verify is listed on the Okta Integration Network and is available through Okta’s marketplace for organizations already running Okta.
http://www.techjutsu.com
Media Contact:
Yana Nesterenko
Communications Specialist, TechJutsu
[email protected]
SOURCE: TechJutsu
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