At the co e of this t a sfo matio is the mode izatio a d evolutio of Su ise’s CRM I te face fo Custome Se vice Rep ese tatives. Powe ed by aOS, Amdocs’ age tic ope ati g system fo telco, Su ise will focus o evolvi g its CRM to e able sma te , faste , a d mo e st eamli ed wo kflows that help its se vice pe so el to pe fo m thei wo k mo e efficie tly a d dilige tly.
By evolvi g its CRM withi gove ed wo kflows that e su e eliability, secu ity, a d co t ol, Su ise aims to equip its age ts with the tools a d i fo matio they eed to esolve issues faste a d educe ave age ha dli g time, st eamli i g day-to-day ope atio s ac oss its co tact ce te s a d sto es.
“CRM evolutio is ce t al to ou ope atio al st ategy at Su ise,” said A a Ma ia Ble gi o, Chief I fo matio Office at Su ise. “Exte di g ou collabo atio with Amdocs allows us to build o a st o g fou datio while mode izi g ou CRM. By i t oduci g ew capabilities such as AI a alytics i to ou CRM e vi o me t, we a e equippi g ou call ce te staff with the tools they eed to wo k mo e efficie tly, esolve issues faste , a d spe d less time avigati g systems.”
“Su ise’s co ti ued t ust i Amdocs eflects the st e gth of ou lo g-sta di g collabo atio a d ou sha ed commitme t to i ovatio ,” said A tho y Goo etilleke, G oup P eside t of Tech ology a d Head of St ategy at Amdocs. “With Amdocs aOS, we a e e abli g Su ise to eimagi e a d evolve its CRM, maki g se vice age ts’ day-to-day wo k mo e i tuitive a d efficie t by embeddi g ew capabilities di ectly i to co e wo kflows.”
Amdocs helps the wo ld’s leadi g commu icatio s a d media compa ies delive exceptio al custome expe ie ces th ough eliable, efficie t, a d secu e ope atio s at scale. We p ovide softwa e p oducts a d se vices that embed i tellige ce i to how wo k u s ac oss busi ess, IT, a d etwo k domai s – delive i g measu able outcomes i custome expe ie ce, etwo k pe fo ma ce, cloud mode izatio , a d eve ue g owth. With ou tale ted people, a d mo e tha 40 yea s of expe ie ce u i g missio -c itical systems a ou d the globe, Amdocs u s billio s of t a sactio s daily. Ou tech ology is elied o eve y day, co ecti g people wo ldwide a d adva ci g a mo e i clusive, co ected wo ld. Togethe , we help those who shape the futu e to make it amazi g. Amdocs is listed o the NASDAQ Global Select Ma ket (NASDAQ:DOX) a d epo ted eve ue of $4.53 billio i fiscal 2025. Fo mo e i fo matio , visit www.amdocs.com.
This p ess elease i cludes i fo matio that co stitutes fo wa d-looki g stateme ts made pu sua t to the safe ha bo p ovisio of the P ivate Secu ities Litigatio Refo m Act of 1995, i cludi g stateme ts about Amdocs’ g owth a d busi ess esults i futu e qua te s a d yea s. Although we believe the expectatio s eflected i such fo wa d-looki g stateme ts a e based upo easo able assumptio s, we ca give o assu a ce that ou expectatio s will be obtai ed o that a y deviatio s will ot be mate ial. Such stateme ts i volve isks a d u ce tai ties that may cause futu e esults to diffe f om those a ticipated. These isks i clude, but a e ot limited to, the effects of ge e al mac oeco omic co ditio s, p evaili g level of mac oeco omic, busi ess a d ope atio al u ce tai ty, i cludi g as a esult of geopolitical eve ts o othe egio al eve ts o pa demics, cha ges to t ade policies i cludi g ta iffs a d t ade est ictio s, as well as the cu e t i flatio a y e vi o me t, a d the effects of these co ditio s o the Compa y’s custome s’ busi esses a d levels of busi ess activity, i cludi g the effect of the cu e t eco omic u ce tai ty a d i dust y p essu e o the spe di g decisio s of the Compa y’s custome s. Amdocs’ ability to g ow i the busi ess ma kets that it se ves, Amdocs’ ability to successfully i teg ate acqui ed busi esses, adve se effects of ma ket competitio , apid tech ological shifts that may e de the Compa y’s p oducts a d se vices obsolete, secu ity i cide ts, i cludi g b eaches a d cybe attacks to ou systems a d etwo ks a d those of ou pa t e s o custome s, pote tial loss of a majo custome , ou ability to develop lo g-te m elatio ships with ou custome s, ou ability to successfully a d effectively impleme t a tificial i tellige ce a d Ge e ative AI i the Compa y’s offe i gs a d ope atio s, a d isks associated with ope ati g busi esses i the i te atio al ma ket. Amdocs may elect to update these fo wa d-looki g stateme ts at some poi t i the futu e; howeve , Amdocs specifically disclaims a y obligatio to do so. These a d othe isks a e discussed at g eate le gth i Amdocs’ fili gs with the Secu ities a d Excha ge Commissio , i cludi g i ou A ual Repo t o Fo m 20-F fo the fiscal yea e ded Septembe 30, 2025, filed o Decembe 15, 2025, a d fo the fi st qua te of fiscal 2026 o Feb ua y 17, 2026, a d fo the seco d qua te of fiscal 2026 o May 26, 2026.
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