Valrhona Accelerates Order Processing with Esker, Improving International Customer Service Performance

I just th ee mo ths, Val ho a has achieved 95% automated p ocessi g of custome o de s eceived via email

LYON, F a ce, a d MADISON, Wis. — July 6, 2026 — Eske , the leadi g AI Automatio Suite fo the Office of the CFO, today a ou ced that Val ho a, the ico ic F e ch chocolate ma ufactu e , has t a sfo med its o de ma ageme t ope atio s with Eske O de Ma ageme t, tu i g a o ce complex admi ist ative p ocess i to a st ategic busi ess asset.

With ove 100,000 custome o de s eceived a ually ac oss 120 cou t ies, Val ho a’s o de ma ageme t p ocess is subject to seaso al fluctuatio s a d a va iety of o de cha els i cludi g pho e, email a d fo ms. P eviously, 90% of its o de s we e bei g p ocessed ma ually, placi g a sig ifica t st ai o the compa y’s Custome Se vice teams.

By leve agi g Eske ’s AI-powe ed solutio to automate o de captu e, data ext actio a d i teg atio i to its SAP® system, Val ho a ow p ocesses 95% of emailed custome o de s automatically, d amatically educi g ma ual effo t while imp ovi g speed a d co siste cy.

Fo Val ho a, this p oject goes beyo d simple o de automatio . By maki g its o de -to-cash p ocesses smoothe , mo e eliable a d bette ma aged, Eske has e abled the compa y to eallocate esou ces towa d st e gthe i g custome elatio ships a d suppo ti g p ofessio al a tisa s a d dist ibuto s while e ha ci g ope atio al pe fo ma ce a d d ivi g sustai able g owth.

Rapid a d measu able esultsTha ks to a collabo ative app oach, Eske O de Ma ageme t was impleme ted i th ee mo ths befo e bei g g adually olled out to subsidia ies i the U.S., Dubai a d Japa . This agility allowed Val ho a to edi ect those esou ces towa d a ticipati g custome eeds.

Today, the esults a e clea :

• 4x fewe data e t y e o s
• 3x faste o de p ocessi g speed (f om 2-3 mi utes to 46 seco ds o ave age)
• I c eased p oductivity tha ks to mo e time to advise a d eassu e custome s
• G eate visibility i to volumes, SLAs, i bou d cha els a d automatic o de ecog itio
• A smooth i te atio al ollout ca ied out i depe de tly by i te al teams

“Eske has allowed us to shift ou app oach: We ow use the time we’ve saved to a ticipate eeds, follow up with a d bette t ack ou custome s’ activity,” said Pe i e Gui o et, Head of Custome Se vices at Val ho a. “F om the begi i g, Eske eally liste ed to us a d was able to quickly adapt to ou eeds. The impleme tatio was smooth a d we made p og ess without wasti g time.”

To lea mo e about Eske ’s O de Ma ageme t Automatio Softwa e, visit www.eske .com.

About Val ho aVal ho a has bee a pa t e to flavo p ofessio als si ce 1922 a d a pio ee i setti g the sta da d i the wo ld of chocolate. Today, it defi es itself as a compa y whose missio — “togethe , let’s do good thi gs with good food” — exp esses the st e gth of its commitme t. Togethe with its colleagues, chefs a d cocoa g owe s, Val ho a imagi es the best of chocolate to c eate a fai a d sustai able cocoa i dust y a d i spi e gast o omy that tastes good, looks good a d does good.

Eve y day, Val ho a is d ive by a dete mi atio to build di ect, lo g-te m elatio ships with p oduce s, seek out chocolate’s ext i ovatio a d sha e expe tise. Val ho a wo ks with chefs to suppo t skills a d c aftsma ship, guidi g them o thei quest fo a u ique ide tity by co sta tly pushi g back c eativity’s bou da ies.

About Eske Eske ’s AI Automatio Suite fo the Office of the CFO leve ages the latest i Age tic AI a d automatio tech ologies to optimize wo ki g capital a d cashflow, e ha ce st ategic decisio -maki g, a d imp ove huma -to-huma elatio ships with custome s, supplie s a d employees. Eske ’s Sou ce-to-Pay a d O de -to-Cash solutio s automate a y busi ess p ocess while suppo ti g lo g-te m g owth st ategies. Offe i g 40+ yea s of i dust y k owledge, Eske ope ates i No th Ame ica, Lati Ame ica, Eu ope a d Asia Pacific with global headqua te s i Lyo , F a ce, a d U.S. headqua te s i Madiso , Wisco si . To lea mo e about Eske , visit www.eske .com, follow us o Li kedI a d joi the co ve satio at eske .com/blog.

P ess Co tact: B ia Jaege Tel: (352) 682-7636 | eske p @walke sa ds.com