SurveySparrow, a customer experience platform, has launched SparrowDesk- an AI-first customer support solution that auto-resolves tickets and brings teams closer to truly seamless, omni-channel support. This launch strengthens SurveySparrow’s mission to simplify the entire customer experience lifecycle.
SAN FRANCISCO, CA / ACCESS Newswire / October 9, 2025 / SurveySparrow, trusted by over 10,000 businesses across 149 countries, has been steadily evolving into a multi-product company. Two years ago, it introduced ThriveSparrow, an employee experience platform built to help employees thrive in the workplace.
SparrowDesk logo
With the addition of SparrowDesk, SurveySparrow is expanding its suite early, joining companies like Atlassian, Zoho, and Freshworks in offering multiple solutions that together empower organizations to create better experiences – for both customers and employees.
SparrowDesk: Designed for the Future of Customer Service
As customer expectations climb, many support teams are left with outdated tools – and that’s where AI can make a real difference.
SparrowDesk was built with humility and purpose – to address these challenges, not by replacing humans, but to equip them to deliver faster, more meaningful support.
At the heart of SparrowDesk are AI capabilities that learn continuously, adapt to context, and simplify everyday support operations. From auto-resolving repetitive tickets to supporting agents with AI Co-Pilot capabilities SparrowDesk ensures teams can stay focused on what matters most: serving customers with empathy and efficiency.
A Vision Born from Experience
“At SurveySparrow, we were using two different tools for customer support – one for email and one for chat. I’ve seen how difficult it is to manage multiple systems, reconcile reports, and deal with the chaos that creates for our teams and customers. That’s when we thought: what if we built a truly omni-channel support tool, one that is AI-first and capable of resolving queries by itself? That vision, born out of our own struggles, became SparrowDesk.”
– Shihab Muhammed, Founder of SurveySparrow
The customer service software market is projected to grow from USD 14.9 Billion in 2024 to USD 68.19 Billion by 2032. SparrowDesk is SurveySparrow’s contribution to that future – not as another tool, but as a platform shaped by real-world pain points and strengthened by AI.
Built to Support, Not Complicate
SparrowDesk keeps support teams efficient and in control – whether managing hundreds or thousands of tickets. Its AI handles the routine: resolving common “how-to” questions, suggesting replies, and summarizing long tickets so teams can focus on what truly needs a human touch. With every interaction, it gets smarter and more helpful.
Key capabilities:
AI-Powered Resolutions – Instantly auto-resolves up to 60% of repetitive requests
AI Copilot – Assists agents with real-time suggestions, summaries, and context
Unified Inbox – Brings every customer conversation into one place
Automation Workflows – Minimizes repetitive manual tasks
“With SparrowDesk, the goal is simple: cut the noise, bring clarity, and give teams tools that truly help. AI powers this, but the heart of SparrowDesk is about making life easier for both agents and customers“
– Justin George, Product Owner at SparrowDesk
Learn how SparrowDesk is redefining support with AI at http://www.sparrowdesk.com
SOURCE: SurveySparrow Inc.
