The 𝐒𝐨𝐮𝐭𝐡 𝐄𝐚𝐬𝐭 𝐀𝐬𝐢𝐚 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 (𝐂𝐑𝐌) 𝐦𝐚𝐫𝐤𝐞𝐭 was valued at approximately 𝐔𝐒$ 𝟐,𝟏𝟓𝟕.𝟓 𝐦𝐢𝐥𝐥𝐢𝐨𝐧 𝐢𝐧 𝟐𝟎𝟐𝟑. According to a recent report, the market is projected to exceed 𝐔𝐒$ 𝟒,𝟏𝟎𝟓.𝟑 𝐦𝐢𝐥𝐥𝐢𝐨𝐧 𝐛𝐲 𝟐𝟎𝟑𝟐, demonstrating a robust compound annual growth rate (𝐂𝐀𝐆𝐑) 𝐨𝐟 𝟕.𝟒𝟏% during the forecast period from 𝟐𝟎𝟐𝟒 𝐭𝐨 𝟐𝟎𝟑𝟐.
𝐓𝐡𝐞 𝐑𝐞𝐪𝐮𝐞𝐬𝐭 𝐨𝐟 𝐭𝐡𝐢𝐬 𝐒𝐚𝐦𝐩𝐥𝐞 𝐑𝐞𝐩𝐨𝐫𝐭 𝐇𝐞𝐫𝐞- https://www.astuteanalytica.com/request-sample/south-east-asia-crm-market
The significant growth in the South East Asia CRM market can be attributed to the increasing demand for customer-centric solutions across various industries. Businesses are recognizing the value of CRM systems in enhancing customer experience, improving service delivery, and streamlining operations. As organizations continue to invest in digital transformation and data analytics, the adoption of CRM solutions is expected to rise substantially.
𝐌𝐚𝐫𝐤𝐞𝐭 𝐃𝐲𝐧𝐚𝐦𝐢𝐜𝐬
𝐃𝐫𝐢𝐯𝐞𝐫: 𝐓𝐡𝐞 𝐏𝐢𝐯𝐨𝐭𝐚𝐥 𝐑𝐨𝐥𝐞 𝐨𝐟 𝐌𝐨𝐛𝐢𝐥𝐞 𝐂𝐑𝐌 𝐀𝐝𝐨𝐩𝐭𝐢𝐨𝐧 𝐢𝐧 𝐒𝐨𝐮𝐭𝐡 𝐄𝐚𝐬𝐭 𝐀𝐬𝐢𝐚’𝐬 𝐌𝐚𝐫𝐤𝐞𝐭 𝐃𝐲𝐧𝐚𝐦𝐢𝐜𝐬
The Customer Relationship Management (CRM) market in South East Asia is experiencing a transformative shift, primarily driven by the ubiquitous adoption of mobile technology. With a population exceeding 688 million, the region boasts a smartphone penetration rate of about 88.9% and is projected to surpass 90% by 2025, according to the 2023 GSMA report. This mobile-first approach is not just altering consumer behavior but also reshaping how businesses engage with their customers. Therefore, businesses in South East Asia are increasingly investing in mobile CRM applications to cater to the growing number of mobile users. In countries like Indonesia and the Philippines, more than 90% of the population access the internet via mobile devices, leading to a rise in mobile CRM applications’ demand. As a result, the market is witnessing a proliferation of CRM solutions that are optimized for mobile devices, offering features such as SMS marketing, mobile customer service, and on-the-go data access.
𝐅𝐨𝐫 𝐦𝐨𝐫𝐞 𝐢𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 𝐚𝐛𝐨𝐮𝐭 𝐭𝐡𝐞 𝐒𝐨𝐮𝐭𝐡 𝐄𝐚𝐬𝐭 𝐀𝐬𝐢𝐚 𝐂𝐑𝐌 𝐦𝐚𝐫𝐤𝐞𝐭 𝐚𝐧𝐝 𝐝𝐞𝐭𝐚𝐢𝐥𝐞𝐝 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐬, 𝐩𝐥𝐞𝐚𝐬𝐞 𝐜𝐨𝐧𝐭𝐚𝐜𝐭:-
https://www.astuteanalytica.com/industry-report/south-east-asia-crm-market
This surge is not just a result of consumer preference but also due to the flexibility and immediacy that mobile CRM solutions provide to sales and service teams. Real-time access to customer data and analytics on mobile devices has increased productivity by an estimated 14.6%, according to a study. Furthermore, providers in the SEA CRM market who offer mobile capabilities are seeing an adoption rate increase by up to 65% as per the same report. The integration of mobile CRM is also seen as a driver for increased sales. In a Salesforce study, 68% of companies have integrated mobile CRM into their sales processes, which has led to a 65% increase in sales quotas’ achievement. This significant uptick in efficiency and sales is prompting more South East Asian companies to adopt a mobile-first strategy for their CRM applications.
𝐓𝐨𝐩 𝐏𝐥𝐚𝐲𝐞𝐫𝐬 𝐢𝐧 𝐭𝐡𝐞 𝐒𝐨𝐮𝐭𝐡 𝐄𝐚𝐬𝐭 𝐀𝐬𝐢𝐚 𝐂𝐑𝐌 𝐌𝐚𝐫𝐤𝐞𝐭
SAP SE
Microsoft
IBM
Salesforce
Oracle
Zoho Corporation
Hubspot
Pipedrive
Barantum
SugarCRM
Creatio
Sage Group
PT VADS Indonesia
Capillary Technologies
Deskera Holdings Ltd
Tigernix
Other Prominent Players
𝐌𝐚𝐫𝐤𝐞𝐭 𝐒𝐞𝐠𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧 𝐎𝐯𝐞𝐫𝐯𝐢𝐞𝐰:
𝐁𝐲 𝐓𝐲𝐩𝐞
On Cloud
On Premise
Hybrid
Others
By Application
Manufacturing
BFSI
Retail
Government
Process Industry
Others
By Country
Indonesia
Philippines
Malaysia
Vietnam
Thailand
Singapore
Rest of South East Asia
𝐃𝐨𝐰𝐧𝐥𝐨𝐚𝐝 𝐒𝐚𝐦𝐩𝐥𝐞 𝐏𝐃𝐅 𝐑𝐞𝐩𝐨𝐫𝐭@-https://www.astuteanalytica.com/request-sample/south-east-asia-crm-market
𝐀𝐛𝐨𝐮𝐭 𝐀𝐬𝐭𝐮𝐭𝐞 𝐀𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐚:
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They are able to make well-calibrated decisions and leverage highly lucrative opportunities while surmounting the fierce challenges all because we analyse for them the complex business environment, segment-wise existing and emerging possibilities, technology formations, growth estimates, and even the strategic choices available. In short, a complete package. All this is possible because we have a highly qualified, competent, and experienced team of professionals comprising business analysts, economists, consultants, and technology experts. In our list of priorities, you-our patron-come at the top. You can be sure of the best cost-effective, value-added package from us, should you decide to engage with us.
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This release was published on openPR.
