USA, CANADA, SINGAPORE, NETHERLANDS – February 9, 2026 – Consilium Software, a global provider of AI-powered customer experience solutions, today announced the launch of UniCampaign, an AI-driven campaign orchestration and conversational AI messaging solution for Webex Contact Center, at Cisco Live 2026 in Amsterdam.
UniCampaign enables enterprises to shift from reactive interactions to proactive, conversational customer engagement, combining AI-led campaign intelligence with two-way voice and digital messaging. The solution allows organizations to deliver timely, personalized outreach at scale across voice and digital channels, driving revenue, retention, and improved customer experience.
Available on the Webex App Hub, UniCampaign supports secure, enterprise-grade deployment while enabling outbound, inbound, and blended campaigns aligned with compliance and security requirements.
“Enterprises are moving beyond one-way outreach to intelligent, conversational engagement,” said Pramod Ratwani, CEO of Consilium Software. “UniCampaign extends Webex Contact Center with AI-powered campaign orchestration and conversational AI, helping organizations engage customers at the right time, on the right channel, with relevant, outcome-driven conversations.”
UniCampaign: AI-Driven Proactive and Conversational Engagement
Debuting at Cisco Live 2026, UniCampaign enables organizations to run AI-powered outbound and blended campaigns directly within Webex Contact Center, improving precision, efficiency, and performance.
Key Benefits
• Higher contact rates through intelligent targeting and conversational outreach
• Improved agent productivity with AI-assisted and automated conversations
• Faster revenue realization through proactive, personalized engagement
Key Capabilities
• AI-driven campaign orchestration for outbound and blended use cases
• Conversational AI voice bots and two-way digital messaging
• Intelligent segmentation, predictive dialing, and smart pacing
• Personalized engagement across voice, SMS, email, and digital channels
• Real-time analytics with continuous AI-driven optimization
Availability
UniCampaign is available on the Webex App Hub for Webex Contact Center customers worldwide.
Consilium Software Inc (Pte) Ltd
1 Phillip Street
#03-02 Royal One Phillip
Singapore 048692
About Consilium Software
Founded in 2007 in Singapore, Consilium Software is a global provider of AI-powered customer engagement solutions. Its UniTM platform supports more than 2,000 organizations across 120+ countries, powering over 5 billion interactions annually across voice, video, and digital channels.
Consilium unifies contact center, CRM, and digital workflows using AI, automation, conversational bots, and RPA to deliver secure, scalable, and differentiated customer experiences. The company holds certifications including SOC 2 Type II, ISO/IEC 27001, and ISO 9001.
This release was published on openPR.
