An independent audit highlights Consilium’s comprehensive security practices designed to protect its customers.
Singapore, USA, & Canada – January 8, 2025 – Consilium Software, a global provider of AI-powered customer engagement solutions, today announced it has successfully completed a Service Organization Control (SOC 2) Type 2 audit conducted by Technology Solutions Private Limited. This achievement demonstrates Consilium Software’s commitment to robust security controls and data protection for its customers.
The SOC 2 Type 2 report assesses the effectiveness of Consilium Software’s controls over the five trust service principles (TSPs) of customer data – security, availability, processing integrity, confidentiality, and privacy. The audit process involved a rigorous examination of Consilium Software’s systems, processes, and controls by an independent auditor.
“Achieving SOC 2 Type 2 compliance is a significant milestone for Consilium Software,” said Pramod Ratwani, Founder and CEO of Consilium Software. SOC 2 Type 2 Compliance is a crucial certification for cloud-based service providers that ensures they handle sensitive information appropriately. This independent assessment of security safeguards is fundamental in establishing trust with clients and stakeholders.
Consilium Software will leverage this achievement to further enhance its security posture and continue to provide its customers with the highest level of service and confidence.
Madhuri Negi
info@consiliuminc.com
Consilium Software Inc (Pte) Ltd.
1 Phillip Street
#03-02 Royal One Phillip
Singapore 048692
Founded in 2007 in Singapore, Consilium Software and our Uni™ digital customer engagement platform have helped over 2,000 companies in more than 120 countries connect their employees with customers. Our choice of cloud-based and on-premise software powers 5 billion-plus interactions each year, simplifying the management of voice, video, and digital channels. Our solutions go beyond omnichannel to merge the contact center and CRM, creating fluid experiences with artificial intelligence (AI), bots, and Robotic Process Automation (RPA.) Consilium has earned the GDPR certification, conforming to the requirements of the EU General Data Protection Regulation. Security and quality are intrinsic to our products and services, with our SOC 2 Type 2, ISO/IEC 27001 and ISO 9001 certifications for information security management and quality management systems, respectively.
This release was published on openPR.
