BANGALORE, India, Feb. 13, 2025 /PRNewswire/ — ACKO General Insurance has announced the expansion of its cashless repair service to multiple network garages across India. This service enables ACKO customers to get their vehicles repaired at partner garages without any upfront payment.
ACKO is committed to using technology to make third party insurance simple, and cashless servicing is the newest innovation to deliver on this promise. With a presence across major pin codes in India, ACKO aims to provide seamless access to quality repairs through its network of authorised garages.
As part of the cashless repair service, ACKO has tied up with multiple garages in major cities to provide car owners with a seamless and transparent repair experience. Customers can simply drive to the nearest network garage, get their car inspected by ACKO-certified technicians, and receive an estimate for required repairs. Once approved, the repairs are conducted without any immediate out-of-pocket payment.
ACKO has introduced cashless repairs as part of its commitment to simplifying and improving the car ownership experience for Indians. Their aim is to take the stress out of car maintenance, by partnering with high-quality garages to provide upfront price assurance and absolute transparency.
With its extensive cashless network across India, ACKO provides the best car insurance in India by combining technology, convenience, and quality.
How the Cashless Repair Service Works
- Locate the nearest network garage on the company’s website or app
- Book a service appointment for vehicle inspection
- Drop off the car at the scheduled time
- Technicians will check the issues and provide repair estimates
- If the estimate is approved, repairs are conducted without any upfront payment
- Once completed, customers can pay online or at the garage via multiple payment options
The company has implemented several measures to ensure customers have complete peace of mind throughout the repair process. Network garages are carefully vetted for quality benchmarks and use 100% genuine spare parts sourced directly from OEMs and authorised dealers. For example, genuine spare parts for popular cars like the Tata Nexon, Tata Punch, and Maruti Suzuki Swift Dzire are always used. The garages are equipped with advanced diagnostic tools and experienced technicians.
Customers have full visibility and control over repair costs. They can review detailed estimates with part-by-part breakdowns before approving repairs. Technicians provide real-time updates at every stage via calls, emails, or text messages. Customers even receive proactive reminders for pending payments once vehicles are ready for delivery.
The cashless service promises complete transparency by eliminating hidden fees and surprise costs. Customers have the flexibility to pay the final bill online, at the garage via card/UPI, or can avail instant credit. The entire experience is backed by round-the-clock customer support.
Their goal is to build trust and long-term loyalty amongst car owners by giving them peace of mind during repairs. They want to change the perception that garages often recommend unnecessary services or replace working parts. ACKO’s cashless model takes away those worries, with everything covered in a single bill after repairs.
The cashless repair service marks the company’s foray into car maintenance beyond new car sales. ACKO leverages its growing network of dealer partners and proprietary technology stack. The company is committed to solving customer pain points throughout the vehicle ownership life cycle.
ACKO General Insurance
ACKO General Insurance Limited is one of India’s leading digital insurers. With its entire operations offered through digital platforms, ACKO provides car and bike insurance along with innovative add-ons. It employs technology and data-led insights to provide a seamless customer experience. Through its usage-based insurance covers, ACKO products encourage customers to adopt the right behaviours — like responsible driving. Headquartered in Bangalore, ACKO is backed by marquee investors like Amazon, Accel Partners, and Saif Partners, among others.
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