Item by Item (IBI) Launches Change Management Curriculum for Microsoft D365 Implementations

First-of-its-kind curriculum integrates change management and training into project planning with 37 micro-courses, 6 learning paths, over a dozen downloadable templates, and real-world scenarios.

“We believe this is the first attempt to bring change management, training, and project planning together in the D365 space—and we believe it will resonate deeply.” Elif Item, CEO

DALLAS, TX, September 23, 2025 /24-7PressRelease/ — Item by Item (IBI), a leading provider of online training for Microsoft Dynamics 365, has announced the launch of its new Change Management curriculum, the first training program in the market designed to fully integrate change management and user training into D365 project planning.

This comprehensive curriculum helps organizations tackle the human side of ERP and CRM implementations—an area where projects often falter. It should help project teams, business leaders, and change champions with the knowledge and tools they need to drive real adoption, reduce resistance, and set users up for long-term success.

The curriculum includes:
– 37 micro-courses covering the full lifecycle of change in a D365 rollout
– 6 structured learning paths aligned with roles and project phases
– 6 assessment tests to reinforce learning and measure progress
– Over a dozen downloadable templates to help teams apply learning immediately

To make the content tangible and practical, the curriculum follows a fictional example company throughout its implementation journey. This storytelling approach brings concepts to life and shows how change management strategies unfold in real-world scenarios.

“This is the kind of training I hope every team considers before starting a D365 project,” said Elif Item, Founder and CEO of Item by Item. “We believe this is the first attempt to bring change management, training, and project planning together in the D365 space—and we believe it will resonate deeply.”

The Change Management curriculum is available as a standalone offering and requires a separate subscription. It is not included in standard IBI platform access and can be purchased by both new and existing customers.

Item by Item (IBI) offers the largest user-focused online training platform for Microsoft Dynamics 365. Thousands of users across industries have trained on the IBI platform, gaining practical, role-based knowledge. In addition to self-serve online training, IBI provides custom course development and hybrid training solutions tailored to each organization’s needs. The platform includes over 1,300 micro-courses, 90+ learning paths, and 220+ assessments across Finance, Supply Chain, Commerce, Sales, Customer Service, Field Service, and Change Management.