Ms. Petty has been named a Top Customer Experience Influencer by the Customer Experience Network and received the Customer Experience Influencer Award in 2023.
SIMPSONVILLE, KY, January 17, 2025 /24-7PressRelease/ — Morgan Petty has been selected for inclusion in Marquis Who’s Who. As in all Marquis Who’s Who biographical volumes, individuals profiled are selected on the basis of current reference value. Factors such as position, noteworthy accomplishments, visibility, and prominence in a field are all taken into account during the selection process.
With over 13 years of experience, Ms. Petty has been at the forefront of integrating innovative technologies to transform consumer and employee experiences. Her career is defined by her ability to leverage advanced technology to drive meaningful organizational change. From redefining customer journeys to aligning digital transformation with compliance and ethical data practices, Ms. Petty’s work has made a lasting impact on industries and the individuals they serve.
Currently, Ms. Petty serves as the Interactive Experience Director at Frank Mayer & Associates, where she leads the development of scalable, smart, customer-facing hardware solutions. From interactive kiosks to tech-integrated retail displays, her work bridges advanced technology and human-centered design to deliver seamless consumer experiences.
Beyond this role, she is also the Founder and Success Leader of StratEdgeEyes, a strategic advisory firm specializing in digital transformation. At StratEdgeEyes, Ms. Petty has guided major organizations through complex operational shifts, addressing challenges such as robotics integration, identity verification platforms, and other cutting-edge solutions. Her expertise supports not only companies but entire industries as they adapt to the demands of the modern market.
Ms. Petty’s career foundation was built on her extensive experience in media and customer engagement. During her tenure as Digital Media and Marketing Professional at Networld Media Group, she developed a deep understanding of evolving consumer behaviors, technological innovation, and industry transformation. This period also helped her hone her methodology for research and strategic implementation, a skillset she carried into her executive leadership role at the Interactive Customer Experience (ICX) Association.
Her dedication to impactful transformation has also been shaped by her early career leading digitalization of traditional media organizations. During her time at Civitas Media, she was instrumental in shifting organization-wide operations and culture to integrate modern digital platforms. This early work laid the groundwork for her expertise in operational alignment, product development, and customer-centric data management practices.
Notably, a personal experience involving data privacy deeply influenced Ms. Petty’s approach to digital transformation. The mishandling of her personal data underscored the critical importance of ethical practices in data collection and consumer protection. This experience became a driving force in her advocacy for compliance-focused solutions that make a transformational, positive impact while prioritizing both security and transparency.
Among her numerous achievements, Ms. Petty has been named a Top Customer Experience Influencer by the Customer Experience Network and received the Customer Experience Influencer Award in 2023. She is also actively pursuing certifications with the International Association of Privacy Professionals (IAPP) and the Customer Experience Professionals Association (CXPA), further reinforcing her commitment to staying at the cutting edge of her field.
Ms. Petty’s mark on the industry extends beyond her professional roles. She contributes to initiatives that foster innovation, such as her work with the Conrad Challenge, where she mentors and inspires the next generation of entrepreneurs.
Looking forward, Ms. Petty is driven by the mission to apply emerging technologies in ways that not only enhance consumer experiences but also address ethical concerns and potential harms. She continues to dedicate her career to leading meaningful transformations, ensuring that technology serves society responsibly while enabling businesses to thrive.
For more information about Morgan Petty’s work, reach her on LinkedIn or visit Frank Mayer & Associates.
About Marquis Who’s Who®:
Since 1899, when A. N. Marquis printed the First Edition of Who’s Who in America®, Marquis Who’s Who® has chronicled the lives of the most accomplished individuals and innovators from every significant field of endeavor, including politics, business, medicine, law, education, art, religion and entertainment. Who’s Who in America® remains an essential biographical source for thousands of researchers, journalists, librarians and executive search firms around the world. The suite of Marquis® publications can be viewed at the official Marquis Who’s Who® website, http://www.marquiswhoswho.com.
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