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Home Artificial Intelligence

TTEC Announces Third Quarter 2026 Financial Results and Reaffirms Outlook for Full Year 2026

November 10, 2026
in Artificial Intelligence, GlobeNewswire, Web3
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AUSTIN, Texas, Nov. 09, 2026 (GLOBE NEWSWIRE) — TTEC Holdi gs, I c. (NASDAQ:TTEC), a leadi g global tech ology, co sulti g a d ma aged se vices compa y focused o delive i g solutio s at the i te sectio of data, AI a d custome expe ie ce, a ou ced today fi a cial esults fo the thi d qua te e ded Septembe 30, 2026.

“Ou thi d-qua te esults show that the specific pla s we laid out fo this yea a e taki g hold. Ac oss TTEC E gage a d TTEC Digital, we executed agai st ou commitme ts; imp ovi g sales pipeli e quality, st e gthe i g p og am eco omics, expa di g ma gi s, a d putti g pu pose-built AI tools i to the ha ds of ou f o tli e teams to c eate bette outcomes fo ou clie ts a d thei custome s,” comme ted Ke Tuchma , TTEC chai ma a d chief executive office .

Tuchma co ti ued, “We ecog ize that the e is mo e wo k ahead to etu to ou histo ical levels of g owth a d p ofitability, but the p og ess is measu able a d imp ovi g. Ou clie ts have said that they eed a pa t e who ca b i g AI a d huma expe tise togethe secu ely a d at scale, a d that is what we a e delive i g. With a healthy backlog a d a team focused o executio , we e te the fou th qua te with mome tum a d co fide ce i ou di ectio .”

THIRD QUARTER 2026 FINANCIAL HIGHLIGHTS  Reve ue

  • Thi d qua te 2026 GAAP eve ue was $492.2 millio , a 5.2 pe ce t dec ease compa ed to $519.1 millio i the p io yea .
  • Fo eig excha ge had a $2.1 millio egative impact o eve ue i the thi d qua te of 2026.

I come f om Ope atio s

  • Thi d qua te 2026 GAAP i come f om ope atio s was $23.3 millio , o 4.7 pe ce t of eve ue, compa ed to $12.3 millio , o 2.4 pe ce t of eve ue i the p io yea .
  • No -GAAP i come f om ope atio s, excludi g est uctu i g a d impai me t cha ges, equity-based compe satio expe ses, amo tizatio of pu chased i ta gibles, a d othe items, was $37.3 millio , o 7.6 pe ce t of eve ue, compa ed to $28.9 millio , o 5.6 pe ce t of eve ue i the p io yea .
  • Fo eig excha ge had a $1.5 millio positive impact o No -GAAP i come f om ope atio s i the thi d qua te of 2026.

Adjusted EBITDA 

  • Thi d qua te 2026 No -GAAP Adjusted EBITDA was $51.5 millio , o 10.5 pe ce t of eve ue, compa ed to $43.4 millio , o 8.4 pe ce t of eve ue i the p io yea .

Ea i gs Pe Sha e

  • Thi d qua te 2026 GAAP fully diluted et loss pe sha e was $0.06 compa ed to et loss pe sha e of $0.23 i the p io yea .
  • No -GAAP fully diluted ea i gs pe sha e was $0.22 compa ed to $0.12 i the p io yea .

CASH FLOW AND BALANCE SHEET

  • Cash flow f om ope atio s i the thi d qua te of 2026 was $37.0 millio compa ed to $4.2 millio fo the thi d qua te of 2025.
  • F ee cash flow i the thi d qua te of 2026 was a positive $27.9 millio compa ed to egative $9.6 millio fo the thi d qua te of 2025.
  • Capital expe ditu es i the thi d qua te of 2026 we e $9.1 millio compa ed to $13.8 millio fo the thi d qua te of 2025.
  • As of Septembe 30, 2026, TTEC had cash a d cash equivale ts of $91.1 millio a d debt of $834.7 millio , esulti g i a et debt positio of $743.6 millio . This compa es to a et debt positio of $812.5 millio fo the same pe iod i 2025.
  • O Novembe 9, 2026, TTEC exte ded the te m of its C edit Facility to Novembe 2028. Fo fu the details about ou C edit Facility a d its te ms, please efe to ou disclosu e i ou qua te ly epo t o Fo m 10-Q.

SEGMENT REPORTING & COMMENTARY

TTEC epo ts fi a cial esults fo TTEC Digital a d TTEC E gage busi ess segme ts. Fi a cial highlights fo the two busi ess segme ts a e p ovided below.

TTEC Digital

  • Thi d qua te 2026 GAAP eve ue fo TTEC Digital was $122.1 millio , a i c ease of 0.2 pe ce t compa ed to $121.9 millio fo the yea ago pe iod.
  • I come f om ope atio s was $6.7 millio o 5.5 pe ce t of eve ue compa ed to $4.9 millio o 4.0 pe ce t of eve ue i the p io yea .
  • No -GAAP i come f om ope atio s was $12.5 millio , o 10.3 pe ce t of eve ue compa ed to ope ati g i come of $11.6 millio o 9.5 pe ce t of eve ue i the p io yea .

TTEC E gage 

  • Thi d qua te 2026 GAAP eve ue fo TTEC E gage was $370.1 millio , a 6.8 pe ce t dec ease f om $397.2 millio fo the yea ago pe iod.
  • I come f om ope atio s was $16.6 millio o 4.5 pe ce t of eve ue compa ed to $7.5 millio o 1.9 pe ce t of eve ue i the p io yea .
  • No -GAAP i come f om ope atio s was $24.8 millio , o 6.7 pe ce t of eve ue, compa ed to ope ati g i come of $17.3 millio , o 4.3 pe ce t of eve ue i the p io yea .
  • Fo eig excha ge had a $2.1 millio egative impact o eve ue a d a $1.4 millio positive impact o i come f om ope atio s.

BUSINESS OUTLOOK

“Ou thi d qua te fi a cial esults delive ed st o g p ofitable g owth ac oss both segme ts, eflecti g ou discipli ed executio of ou 2026 p io ities. I E gage, ou co ti ued focus o ight sho i g delive y, atio alizi g a d imp ovi g u de pe fo mi g clie t p og ams, ma agi g costs a d d ivi g ope atio al efficie cies is esulti g i ma gi imp oveme t. Ou Digital segme t co ti ues to pe fo m i li e with expectatio s with solid double-digit expa sio i ou g owth p actices. As a esult, we expect the fou th qua te to co ti ue to eflect highe ma gi s both seque tially a d yea -ove -yea fo both segme ts,” comme ted Ke y Wage s, chief fi a cial office of TTEC.

Wage s co ti ued, “The thi d qua te also delive ed solid cash flow as we co ti ue to deleve age ou bala ce sheet. Yea to date, we have ge e ated app oximately $88 millio of f ee cash flow a d educed ou et debt by ove $81 millio , e di g i a et debt positio of $744 millio . We successfully ame ded ou c edit facility, exte di g the matu ity date to the fou th qua te of 2028, p ovidi g us flexibility to co ti ue to execute o ou st ategic p io ities.”

TTEC Full Yea 2026 Outlook    Full Yea 2026 Guida ce Full Yea 2026 Mid-Poi tReve ue$1,940M — $1,990M$1,965MNo -GAAP adjusted EBITDA$205M — $225M $215MNo -GAAP adjusted EBITDA ma gi s10.6% — 11.3% 10.9%No -GAAP ope ati g i come$145M — $165M $155MNo -GAAP ope ati g i come ma gi s7.5% — 8.3% 7.9%I te est expe se, et($70M) — ($72M) ($71M)No -GAAP adjusted tax ate48% — 50% 49%Diluted sha e cou t48.7M — 49.3M 49.0MNo -GAAP ea i gs pe a sha e$0.79 — $0.99 $0.89        E gage Full Yea 2026 Outlook    Full Yea 2026 Guida ce Full Yea 2026 Mid-Poi tReve ue$1,520M — $1,550M$1,535MNo -GAAP adjusted EBITDA$149M — $161M $155MNo -GAAP adjusted EBITDA ma gi s9.8% — 10.4% 10.1%No -GAAP ope ati g i come$100M — $112M $106MNo -GAAP ope ati g i come ma gi s6.6% — 7.2% 6.9%        Digital Full Yea 2026 Outlook    Full Yea 2026 Guida ce Full Yea 2026 Mid-Poi tReve ue$420M — $440M $430MNo -GAAP adjusted EBITDA$56M — $64M $60MNo -GAAP adjusted EBITDA ma gi s13.3% — 14.6% 14.0%No -GAAP ope ati g i come$45M — $53M $49MNo -GAAP ope ati g i come ma gi s10.6% — 12.0% 11.3%

The compa y has ot qua titatively eco ciled its guida ce fo No -GAAP ope ati g i come, No -GAAP ope ati g i come ma gi s, No -GAAP adjusted EBITDA, No -GAAP adjusted EBITDA ma gi s, No -GAAP adjusted tax ate, o No -GAAP ea i gs pe sha e to thei espective most compa able GAAP measu es because ce tai of the eco cili g items that impact these met ics, i cludi g est uctu i g a d impai me t cha ges, equity-based compe satio expe se, cha ges i acquisitio co ti ge t co side atio , dep eciatio a d amo tizatio expe se, a d p ovisio fo i come taxes a e depe de t o the timi g of futu e eve ts outside of the Compa y’s co t ol o ca ot be eliably p edicted. Acco di gly, the Compa y is u able to p ovide eco ciliatio s to GAAP ope ati g i come, ope ati g i come ma gi s, EBITDA ma gi s, a d diluted ea i gs pe sha e without u easo able effo t. Please ote that the u available eco cili g items could sig ifica tly impact the Compa y’s 2026 fi a cial esults as epo ted u de GAAP.

NON-GAAP FINANCIAL MEASURES

This p ess elease co tai s a discussio of ce tai No -GAAP fi a cial measu es that the compa y i cludes to allow i vesto s a d a alysts to measu e, a alyze a d compa e its fi a cial co ditio a d esults of ope atio s i a mea i gful a d co siste t ma e . A eco ciliatio of these No -GAAP fi a cial measu es ca be fou d i the tables accompa yi g this p ess elease.

  • GAAP met ics a e p ese ted i acco da ce with Ge e ally Accepted Accou ti g P i ciples.
  • No -GAAP – As eflected i the attached eco ciliatio table, the defi itio of No -GAAP may exclude f om ope ati g i come, EBITDA, et i come a d ea i gs pe sha e est uctu i g a d impai me t cha ges, equity-based compe satio expe ses, a d amo tizatio of pu chased i ta gibles, amo g othe items.

EARNINGS WEBCAST/CONFERENCE CALL

TTEC will host a live webcast a d co fe e ce call at 8:30 a.m. ET o Tuesday, Novembe 10, 2026. You a e i vited to joi a live webcast of the co fe e ce call by visiti g the “I vesto s Relatio s” sectio of the TTEC website at www.ttec.com. If you a e u able to pa ticipate du i g the live webcast, a eplay will be available o the TTEC website.

ABOUT TTEC

TTEC (p o ou ced T-TEC) Holdi gs, I c. (NASDAQ:TTEC) is a leadi g global CX (custome expe ie ce) tech ology a d se vices i ovato fo AI-e abled digital CX solutio s. Se vi g ico ic a d dis uptive b a ds, TTEC’s outcome-based solutio s spa the e ti e e te p ise, touch eve y vi tual i te actio cha el, a d imp ove each step of the custome jou ey. Leve agi g ext-ge digital tech ology, the Compa y’s TTEC Digital busi ess desig s, builds, a d ope ates om icha el co tact ce te tech ology, CRM, AI a d a alytics solutio s. The compa y’s TTEC E gage busi ess delive s AI-e abled custome e gageme t, custome acquisitio a d g owth, tech suppo t, back office, a d f aud p eve tio se vices. Fou ded i 1982, the compa y’s si gula obsessio with CX excelle ce has ea ed it leadi g clie t, custome , a d employee satisfactio sco es ac oss the globe. The compa y’s employees ope ate o six co ti e ts a d b i g tech ology a d huma ity togethe to delive happy custome s a d diffe e tiated busi ess esults. To lea mo e visit us at https://www.ttec.com.

FORWARD-LOOKING STATEMENTS

This Ea i gs P ess Release a d elated o al stateme ts co tai s “fo wa d-looki g stateme ts” withi the mea i g of Sectio  27A of the Secu ities Act of 1933, Sectio  21E of the Secu ities Excha ge Act of 1934, a d the P ivate Secu ities Litigatio Refo m Act of 1995. Fo wa d-looki g stateme ts i clude, but a e ot limited to, stateme ts elati g to ou ope atio s, expected fi a cial positio , esults of ope atio , effective tax ate, cash flow, leve age, liquidity, busi ess st ategy, p ofit imp oveme t actio s, competitive positio , dema d fo ou se vices i i te atio al ope atio s, acquisitio oppo tu ities a d impact of acquisitio s, capital allocatio a d divide ds, g owth oppo tu ities, spe di g, capital expe ditu es a d i vestme ts, competitio a d ma ket fo ecasts, i dust y t e ds, ou huma capital esou ces, a d othe busi ess, ope atio al a d fi a cial matte s that a e based o ou cu e t expectatio s, assumptio s, a d p ojectio s with espect to the futu e, a d a e ot a gua a tee of pe fo ma ce.

I this Ea i gs Release whe we use wo ds such as “may,” “believe,” “pla ,” “will,” “a ticipate,” “estimate,” “expect,” “i te d,” “p oject,” “would,” “could,” “ta get,” o simila exp essio s, o whe we discuss ou st ategy, pla s, goals, i itiatives, o objectives, we a e maki g fo wa d-looki g stateme ts. U less othe wise i dicated o except whe e the co text othe wise equi es, the te ms “TTEC,” “the Compa y,” “we,” “us” a d “ou ” a d othe simila te ms i this epo t efe to TTEC Holdi gs, I c. a d its subsidia ies. We cautio you ot to ely u duly o a y fo wa d-looki g stateme ts. Actual esults may diffe mate ially f om those exp essed i the fo wa d-looki g stateme ts, a d you should eview a d co side ca efully the isks, u ce tai ties, a d othe facto s that affect ou busi ess a d may cause such diffe e ces as outli ed i Item 1A. Risk Facto s i ou A ual Repo t o Fo m 10-K fo the yea e ded Decembe 31, 2025 a d a y subseque t fili gs with the U.S. Secu ities a d Excha ge Commissio (the “SEC”) which a e available o TTEC’s website www.ttec.com, a d o the SEC’s public website at www.sec.gov.

Ou fo wa d-looki g stateme ts speak o ly as of the date that this elease is issued. We u de take o obligatio to update them, except as may be equi ed by applicable law. Although we believe that ou fo wa d-looki g stateme ts a e easo able, they depe d o ma y facto s outside of ou co t ol a d we ca p ovide o assu a ce that they will p ove to be co ect.

Co po ate CommsMe edith Matthewsme edith.matthews@ttec.com

I vesto Relatio sRobe t Belk appbob.belk app@ttec.com

          TTEC HOLDINGS, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF OPERATIONS (I thousa ds, except pe sha e data) (u audited)                       Th ee mo ths e ded Ni e mo ths e ded   Septembe 30, Septembe 30,   2026 2025 2026 2025           Reve ue $492,245  $519,143  $1,443,915  $1,566,942            Ope ati g Expe ses:         Cost of se vices  382,077   413,635   1,127,776   1,227,455  Selli g, ge e al a d admi ist ative 63,328   68,941   191,121   209,632  Dep eciatio a d amo tizatio  21,723   22,026   64,169   67,612  Rest uctu i g cha ges, et  1,269   1,771   5,083   4,883  Impai me t losses  555   441   2,969   1,966  Total ope ati g expe ses  468,952   506,814   1,391,118   1,511,548            I come F om Ope atio s  23,293   12,329   52,797   55,394            Othe i come (expe se), et  (16,538)  (12,278)  (47,824)  (39,218)           I come / (Loss) Befo e I come Taxes 6,755   51   4,973   16,176            P ovisio fo i come taxes  (9,507)  (11,117)  (25,910)  (30,720)           Net I come / (Loss)  (2,752)  (11,066)  (20,937)  (14,544)           Net (loss) / i come att ibutable to o co t olli g i te est (2,282)  (2,305)  (7,084)  (5,430)           Net I come / (Loss) Att ibutable to TTEC Stockholde s$(5,034) $(13,371) $(28,021) $(19,974)                     Net I come / (Loss) Pe Sha e                   Basic $(0.06) $(0.23) $(0.43) $(0.30)           Diluted $(0.06) $(0.23) $(0.43) $(0.30)           Net I come / (Loss) Pe Sha e Att ibutable to TTEC Stockholde s                 Basic $(0.10) $(0.28) $(0.57) $(0.42)           Diluted $(0.10) $(0.28) $(0.57) $(0.42)                     I come F om Ope atio s Ma gi   4.7%  2.4%  3.7%  3.5% Net I come / (Loss) Ma gi   (0.6)%  (2.1)%  (1.5)%  (0.9)%    (1.0)%  (2.6)%  (1.9)%  (1.3)% Effective Tax Rate  140.7%  21798.0%  521.0%  189.9%                     Weighted Ave age Sha es Outsta di g          Basic  49,293   48,460   48,916   48,098    Diluted  49,293   48,460   48,916   48,098            

          TTEC HOLDINGS, INC. AND SUBSIDIARIES SEGMENT INFORMATION (I thousa ds) (u audited)                       Th ee mo ths e ded Ni e mo ths e ded   Septembe 30, Septembe 30,   2026 2025 2026 2025           Reve ue:         TTEC Digital $122,117 $121,916 $328,014 $343,702 TTEC E gage  370,128  397,227  1,115,901  1,223,240 Total $492,245 $519,143 $1,443,915 $1,566,942           I come F om Ope atio s         TTEC Digital $6,685 $4,859 $14,748 $22,132 TTEC E gage  16,608  7,470  38,049  33,262 Total $23,293 $12,329 $52,797 $55,394           

      TTEC HOLDINGS, INC. AND SUBSIDIARIES CONSOLIDATED BALANCE SHEETS (I thousa ds) (u audited)         Septembe 30, Decembe 31,   2026 2025       ASSETS     Cu e t assets:        Cash a d cash equivale ts $91,090  $82,901     Accou ts eceivable, et  388,691   455,829     P epaids a d othe cu e t assets  99,487   124,006     I come a d othe tax eceivables  12,426   10,615        Total cu e t assets  591,694   673,351        P ope ty a d equipme t, et  99,683   111,778  Ope ati g lease assets  62,733   86,064  Goodwill  367,866   368,678  Othe i ta gibles assets, et  110,179   133,688  I come a d othe tax eceivables, lo g-te m  11,068   8,595  Othe assets  111,083   116,928        Total assets $1,354,306  $1,499,082        LIABILITIES AND EQUITY     Cu e t liabilities:        Accou ts payable $75,309  $72,637     Acc ued employee compe satio a d be efits  110,594   155,400     Defe ed eve ue  65,243   58,828     Cu e t ope ati g lease liabilities  29,566   34,188     Othe cu e t liabilities  55,809   34,899        Total cu e t liabilities  336,521   355,952        Lo g-te m liabilities:        Li e of c edit  830,000   905,000     No -cu e t ope ati g lease liabilities  40,862   61,170     Othe lo g-te m liabilities  61,359   64,057        Total lo g-te m liabilities  932,221   1,030,227              Equity:        Commo stock  493   486     Additio al paid i capital  438,767   432,268     T easu y stock  (584,900)  (584,900)    Accumulated othe comp ehe sive i come (loss)  (113,667)  (106,938)    Retai ed ea i gs  326,130   354,151     No co t olli g i te est  18,741   17,836        Total equity  85,564   112,903        Total liabilities a d equity $1,354,306  $1,499,082        

TTEC HOLDINGS, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF CASH FLOWS (I thousa ds) (u audited)       Ni e Mo ths E ded Ni e Mo ths E ded  Septembe 30, Septembe 30,  2026 2025      Cash flows f om ope ati g activities:         Net (loss) i come$(20,937) $(14,544)      Adjustme t to eco cile et (loss) i come to et cash p ovided by ope ati g activities :             Dep eciatio a d amo tizatio 64,169   67,612            Amo tizatio of co t act acquisitio costs 900   1,047            Amo tizatio of debt issua ce costs 2,511   1,587            P ovisio fo c edit losses 123   700            Loss o disposal of assets 408   904            Impai me t losses 2,969   1,966            Loss o dissolutio of subsidia y 102   –            Defe ed i come taxes –   (1,846)           Excess tax be efit f om equity-based awa ds 1,860   1,861            Equity-based compe satio expe se 7,128   10,378            Loss / (gai ) o fo eig cu e cy de ivatives 116   (331)           Cha ges i assets a d liabilities, et of acquisitio s:                   Accou ts eceivable 64,980   32,893                 P epaids a d othe assets 18,349   (2,051)                Ope ati g lease assets 22,034   25,054                 Othe o cu e t assets (1,295)  (1,837)                Acc ued employee comp & be efits (43,421)  (8,224)                Accou ts payable a d othe cu e t liabilities 15,341   21,579                 Defe ed eve ue a d custome adva ces 6,639   3,751                 Ope ati g lease liabilities (24,477)  (26,807)                Othe o cu e t liabilities (1,611)  4,813                      Net cash p ovided by ope ati g activities 115,888   118,505       Cash flows f om i vesti g activities:         P oceeds f om sale of p ope ty, pla t a d equipme t 1,500   4,476       Pu chases of p ope ty, pla t a d equipme t (28,115)  (26,381)           Net cash used i i vesti g activities (26,615)  (21,905)      Cash flows f om fi a ci g activities:         Net p oceeds f om / ( epayme ts of) li e of c edit (75,000)  (92,500)      P oceeds f om othe debt 3,665   –       Payme ts o othe debt (1,279)  (1,770)      Payme ts to o co t olli g i te est (5,535)  (6,396)      Tax payme ts elated to the issua ce of est icted stock u its (622)  (1,201)      Payme ts of debt issua ce costs (3,699)  (1,031)           Net cash used i fi a ci g activities (82,470)  (102,898)      Effect of excha ge ate cha ges o cash a d cash equivale ts a d est icted cash 1,386   (5,185)      I c ease/(dec ease) i cash, cash equivale ts a d est icted cash 8,189   (11,483) Cash, cash equivale ts a d est icted cash, begi i g of pe iod 82,901   84,991  Cash, cash equivale ts a d est icted cash, e d of pe iod$91,090  $73,508       

             TTEC HOLDINGS, INC. AND SUBSIDIARIESRECONCILIATION OF NON-GAAP FINANCIAL INFORMATION(I thousa ds, except pe sha e data)(u audited)               Th ee mo ths e ded    Ni e mo ths e ded   Septembe 30,    Septembe 30,   2026 2025    2026 2025              Reve ue $ 492,245  $ 519,143     $ 1,443,915  $ 1,566,942               Reco ciliatio of No -GAAP I come f om Ope atio s a d EBITDA:                       Net I come f om Ope atio s $23,293  $12,329     $52,797  $55,394  Rest uctu i g cha ges, et  1,269   1,771      5,083   4,883  Impai me t losses  555   441      2,969   1,966  P ope ty costs ot elated to ope atio s  –   –      –   (46) Mexico VAT co sulti g fees  –   106      12   926  Expe ses elated to o -bi di g offe  –   3,426      659   10,445  Expe ses elated to alte ative capital st uctu e  2,481   –      3,030   –  Equity-based compe satio expe ses  2,044   3,083      7,128   10,384  Amo tizatio of pu chased i ta gibles  7,662   7,727      23,026   23,215                No -GAAP I come f om Ope atio s $ 37,304  $ 28,883     $ 94,704  $ 107,167                No -GAAP I come f om Ope atio s Ma gi   7.6%  5.6%     6.6%  6.8%              Dep eciatio a d amo tizatio  14,061   14,299      41,143   44,397  Loss o sale of subsidia y  –   –      401   –  Gai o p ope ty sale  –   –      (135)  (629) Mexico VAT Recove y  –   (1,716)     (34)  (8,341) Fo eig excha ge loss / (gai ), et  (379)  (1,959)     (1,670)  1,818  Othe I come (expe se), et  487   3,848      2,324   7,141               Adjusted EBITDA $ 51,473  $ 43,355     $ 136,733  $ 151,553               Adjusted EBITDA Ma gi   10.5%  8.4%     9.5%  9.7%              Reco ciliatio of No -GAAP EPS:                         Net I come / (Loss) $ (2,752) $ (11,066)    $ (20,937) $ (14,544) Add: Asset impai me t a d est uctu i g cha ges  1,824   2,212      8,052   6,849  Add: Equity-based compe satio expe ses  2,044   3,083      7,128   10,384  Add: Amo tizatio of pu chased i ta gibles  7,662   7,727      23,026   23,215  Add: P ope ty costs ot elated to ope atio s  –   –      –   (46) Add: Expe ses elated to o -bi di g offe  –   3,426      659   10,445  Add: Expe ses elated to alte ative capital st uctu e  2,481   –      3,030   –  Add: Gai o p ope ty sale  –   –      (135)  (629) Add: Fo eig VAT (i clusive of i te est)  –   (1,889)     (376)  (14,978) Add: Loss o sale of subsidia y  –   –      401   –  Add: Fo eig excha ge loss / (gai ), et  (379)  (1,959)     (1,670)  1,818               Less: Cha ges i valuatio allowa ce, etu to p ovisio adjustme ts a d othe , a d tax effects of items sepa ately disclosed above  70   4,324      591   7,525               No -GAAP Net I come $ 10,950  $ 5,858     $ 19,769  $ 30,039               Diluted sha es outsta di g  49,293   48,460      48,916   48,098               No -GAAP EPS $0.22  $0.12     $0.40  $0.62               Reco ciliatio of F ee Cash Flow:                         Cash Flow F om Ope ati g Activities:            Net (loss) / i come $(2,752) $(11,066)    $(20,937) $(14,544) Adjustme ts to eco cile et i come to et cash p ovided by ope ati g activities:              Dep eciatio a d amo tizatio  21,723   22,026      64,169   67,612  Othe  18,041   (6,756)     72,656   65,437  Net cash p ovided by ope ati g activities  37,012   4,204      115,888   118,505               Less – Total Cash Capital Expe ditu es  9,075   13,794      28,115   26,381               F ee Cash Flow $ 27,937  $ (9,590)    $ 87,773  $ 92,124                                         

Reco ciliatio of No -GAAP I come f om Ope atio s a d Adjusted EBITDA by Segme t:            TTEC E gage TTEC Digital TTEC E gage TTEC Digital  Q3 26 Q3 25 Q3 26Q3 25 YTD 26 YTD 25 YTD 26YTD 25               I come f om Ope atio s $16,608  $7,470  $6,685 $4,859 $38,049  $33,262  $14,748 $22,132 Rest uctu i g cha ges, et  948   1,163   321  608  3,120   3,342   1,964  1,540 Impai me t losses  555   441   –  –  2,968   1,728   –  239 Mexico VAT Co sulti g Fees  –   106   –  –  12   926   –  – P ope ty costs ot elated to ope atio s  –   –   –  –  –   (46)  –  – Expe ses elated to o -bi di g offe  –   2,107   –  1,319  357   7,332   302  3,113 Expe ses elated to alte ative capital st uctu e  1,159   –   1,322  –  1,568   –   1,462  – Equity-based compe satio expe ses  1,485   1,903   558  1,180  5,090   6,343   2,037  4,041 Amo tizatio of pu chased i ta gibles  4,013   4,070   3,650  3,657  12,078   12,219   10,949  10,996                No -GAAP I come f om Ope atio s $24,768  $17,260  $12,536 $11,623 $63,242  $65,106  $31,462 $42,061                Dep eciatio a d amo tizatio  11,366   11,964   2,695  2,335  33,024   36,444   8,119  7,952 Mexico VAT Recove y  –   (1,716)  –  –  (34)  (8,341)  –  – Loss o sale of subsidia y  –   –   –  –  –   –   401  – Gai o P ope ty Sale  –   –   –  –  (135)  (629)  –  – Fo eig excha ge loss / (gai ), et  (377)  (1,959)  (2) –  (1,661)  1,610   (9) 209 Othe I come (expe se), et  484   3,848   3  –  2,314   7,347   10  (206)               Adjusted EBITDA $36,241  $29,397  $15,232 $13,958 $96,750  $101,537  $39,983 $50,016                               

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