Desig ed fo e te p ise, the platfo m lets o ga izatio s mix a d match p oducts a d modules to build the se vice ope atio s solutio that fits them
WaitWell has lau ched the ext ge e atio of its platfo m. Alo gside queue ma ageme t a d appoi tme t scheduli g, WaitWell ow offe s ew p oducts fo i ve to y ma ageme t a d poi t of sale, a d has expa ded its employee scheduli g add-o i to a full p oduct. Eve y p oduct co ects to the othe s a d is built fo e te p ise.
CALGARY, Albe ta, Nov. 09, 2026 (GLOBE NEWSWIRE) — WaitWell today a ou ces the ext ge e atio of its platfo m. Alo gside queue ma ageme t a d appoi tme t scheduli g, WaitWell ow offe s ew p oducts fo i ve to y ma ageme t a d poi t of sale, a d has expa ded its employee scheduli g add-o i to a full p oduct. Eve y p oduct co ects to the othe s a d is built fo e te p ise.
WaitWell has helped o ga izatio s, i cludi g the Nevada Depa tme t of Moto Vehicles, Va couve Coastal Health, SKIMS a d UC Be keley, se ve mo e tha 48 millio visito s a d save ove 14 millio hou s of waiti g.
A se vice ope atio s platfo m co ects the tools behi d i -pe so se vice. I stead of sepa ate systems fo appoi tme ts, li es, staff schedules, sales, stock a d custome eco ds, WaitWell b i gs them togethe a ou d the custome .
People ca o de a ide, t ack a delive y o buy almost a ythi g f om thei pho e i seco ds. The they walk i to a cli ic, a gove me t office o a sto e. Sudde ly they’ e filli g out pape fo ms, epeati g thei details, a d waiti g while staff look fo the ight sc ee .
It’s f ust ati g fo o ga izatio s too. WaitWell calls it middle wo k: e-e te i g the same details, switchi g betwee systems that do ‘t talk to each othe , a d matchi g up eco ds at the e d of the day. These tasks pull staff away f om the people they’ e the e to se ve.
WaitWell has always let o ga izatio s set up the platfo m to fit how they wo k. Now they ca build thei ideal solutio f om fa mo e p oducts, modules a d featu es, all o the same eliable platfo m they al eady depe d o fo queui g a d appoi tme ts.
Modules i clude Waillo I sights (a AI a alyst), Waillo Chat (a AI website guide that helps visito s fi d thei way a d book appoi tme ts), o li e payme ts whe visito s book o joi a li e, a locato map fo o ga izatio s with ma y locatio s, a d visito i take tools like docume t uploads a d fo ms.
WaitWell’s AI tools do ’t eplace people. They help staff get middle wo k do e faste so they ca focus o the pe so i f o t of them.
“We sta ted by solvi g o e of the most obvious p oblems i se vice: the li e,” said Sha o Va de Meule , Co-fou de a d Chief Ma keti g Office at WaitWell. “But alo g the way, we ealized the li e was eve the whole p oblem. Behi d eve y custome i te actio , the e’s ofte a othe system, a othe sc ee , a othe piece of pape wo k. WaitWell b i gs eve y pa t of the se vice expe ie ce togethe i o e platfo m.”
WaitWell co ects eve y step i o e system that wo ks ac oss healthca e, gove me t, highe educatio a d etail. Fo those teams, that mea s:
Less admi wo k: fewe systems to switch betwee a d fewe details to type i twice.Mo e custome s se ved with the staff al eady o ha d.A clea view of eve y locatio , f om wait a d se vice times to sales, shifts a d stock.
“We sta ted WaitWell because we believed the e was a bette way to delive se vice,” said Va de Meule . “We’ e ot just he e to make waiti g easie . We’ e he e to make the e ti e se vice expe ie ce bette .”
WaitWell is a se vice ope atio s platfo m fo o ga izatio s that se ve custome s at scale. Its p oducts cove each step of a custome visit, f om booki g to payme t, a d wo k o thei ow o togethe i o e system. Gove me t, healthca e, highe educatio a d etail o ga izatio s use WaitWell to cut admi wo k a d se ve mo e people with the staff they have. Based i Calga y, WaitWell has helped se ve mo e tha 48 millio custome s a d saved ove 14 millio hou s of waiti g.
To talk to WaitWell’s sales team, visit waitwellsoftwa e.com/talk-to-sales.
A photo accompa yi g this a ou ceme t is available at https://www.globe ewswi e.com/NewsRoom/Attachme tNg/8f498857-6942-4ed9-8387-6c3d27e4f779
A video accompa yi g this a ou ceme t is available at https://www.globe ewswi e.com/NewsRoom/Attachme tNg/27930152-9290-4dfc-ac00-8a76c5f0aa99
CONTACT: Wole Olayi ka
wolayi ka@waitwell.ca
