Fo a comme cial co t acto , mo ey is usually lost i the office, ot the field. A tech icia w ites up a faili g comp esso that eve gets quoted. A p oposal goes out a d obody follows up. A fi ished job sits ope because a timesheet is missi g. Pa ts used o a visit eve each the i voice. Each gap belo gs to a diffe e t pe so o a diffe e t sc ee , a d othi g b i gs it back.
The people who catch those gaps a e amo g the ha dest to hi e. BuildOps’ 2026 Comme cial Co t acto Be chma k Repo t, built f om a yea of jobs, i voices a d wo k o de s ac oss mo e tha 1,500 co t acto s, fou d that shops o BuildOps ave age about five field tech icia s fo eve y back-office employee. The top 20% suppo t ea ly seve .
“Ou custome s have mo e wo k tha they ca staff, a d the back office is whe e that shows up fi st,” said Steve Chew, Co-Fou de a d Chief St ategy Office at BuildOps. “Age ts give the team al eady o pay oll oom to take o mo e jobs.”
The th ee age ts follow a job f om the fi st sig of wo k to a co ect i voice.
“Fo yea s, softwa e has kept a eco d of the wo k. Co t acto s do ‘t eed a othe place to look. They eed help getti g the wo k do e,” said Will Leh ma , Chief P oduct Office at BuildOps. “That’s a system of actio , a d it’s what we’ e buildi g. These age ts do ‘t eplace a yo e. They take o the wo k that bu ies the back office, so people ca do the wo k o ly they ca do. They’ e built to help eve y shop get to seve .”
Nothi g a age t w ites eaches a custome u til a pe so app oves it. Eve y fi di g shows why the eco d was flagged a d the evide ce behi d it. Eve y message se t is sto ed wo d fo wo d, a d eve y decli ed suggestio eco ds a easo . The age ts d aw o each co t acto ‘s ow jobs, equipme t, ag eeme ts a d p ici g, a d o the busi ess ules BuildOps has built i to its platfo m si ce 2018. About 16,000 people use OpsAI each mo th.
“The Reve ue Age t picks up thi gs the guys me tio ed i ou daily epo ts that the PM might miss,” said Colli D ovdahl, Ope atio s Ma age at Jolma Elect ic. “That’s bee huge. We’ve bee able to ealize eal eve ue with that.”
“Custome s a e getti g the p oposal, eadi g it a d fo getti g about it,” said Jo atha Cla k, P i cipal at Om ia Mecha ical G oup. “Because of the Reve ue Age t, we’ e actually followi g up: did you get this? Do you have questio s? A d the a swe is usually, ‘Oh yeah, I mea t to app ove it. Let me do that ow.'”
I ea ly access, o e co t acto used the Reve ue Age t to act o $2 millio wo th of quotes that had go e cold i a si gle 30-day pe iod.
BuildOps also p eviewed the Collectio s Age t, which keeps cash comi g i afte the i voice goes out. It gives the team o e queue each mo i g of past-due i voices, u applied payme ts a d who to follow up with ext, a d a pe so applies each payme t o se ds each emi de i o e click. AP Automatio , a sepa ate additio to BuildOps’ fi a ce tools, eads ve do bills as they a ive, matches each to its pu chase o de a d eceipt, codes it to the ight job a d se ds clea bills fo app oval while flaggi g the exceptio s. Both a e expected to be available i ea ly 2027.
The Reve ue Age t is i ea ly access today, a d the full Se vice Age t Team becomes available to BuildOps custome s i Ja ua y 2027. Co t acto s ca sig up at Fo ge o at buildops.com/platfo m/opsai.
BuildOps is the AI- ative platfo m fo comme cial co t acto s. It u ifies se vice, p ojects, a d fi a cials i to o e system – dispatchi g the ight tech, d afti g i voices, matchi g payme ts. Fou ded i 2018 by a U.S. A my vete a , BuildOps exists to give missio -c itical t ades tech ology as st o g a d eliable as they a e. Today, mo e tha 1,500 leadi g compa ies ac oss No th Ame ica t ust BuildOps, backed by Fou de s Fu d, N47, Me itech Capital, a d othe top i vesto s. Lea mo e at buildops.com.
Li dsey Ra ge Salie t PRachievemo e@salie tp .com737-234-0936
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