PALO ALTO, Calif., Oct. 22, 2026 (GLOBE NEWSWIRE) — Talkdesk®, I c. today a ou ced it has bee positio ed as a Leade i the 2026 Ga t e ™ Magic Quad a t® fo Co tact Ce te as a Se vice* (CCaaS) fo its Complete ess of Visio a d Ability to Execute. This is the sixth time Talkdesk has bee ecog ized as a Leade i the epo t.
Talkdesk c edits this positio to its commitme t to delive i g e te p ise-g ade custome expe ie ce (CX), powe ed by deep a tificial i tellige ce, obust data a chitectu e, a d i dust y-tailo ed automatio .“The co tact ce te is u de goi g its biggest t a sfo matio i decades. AI is cha gi g ot just how compa ies i te act with custome s, but how custome issues get esolved,” said Tiago Paiva, fou de a d CEO of Talkdesk. “We believe ou co ti ued positio i g as a Leade i the Ga t e Magic Quad a t fo CCaaS eflects ou commitme t to helpi g custome s avigate that shift. By b i gi g togethe p ove CCaaS a d age tic AI-powe ed automatio , we’ e givi g busi esses the ability to t a sfo m custome expe ie ce today while buildi g fo what’s ext.”
Talkdesk’s app oach to the CCaaS ma ket is ce te ed o helpi g e te p ises delive seamless, AI-powe ed om icha el se vice. While the compa y’s flagship Talkdesk CX Cloud platfo m p ovides the co e outi g, digital e gageme t, a d wo kfo ce ma ageme t i f ast uctu e Ga t e evaluated, Talkdesk co ti ues to expa d custome capabilities with i teg ated Custome Expe ie ce Automatio (CXA).
Key to its st ategy, Talkdesk is delive i g i ovatio i th ee c itical a eas:
Custome Expe ie ce Automatio : Talkdesk CXA uses age tic AI a d multi-age t o chest atio to automate custome se vice, sales, a d suppo t f om e d to e d. Wo ki g with Talkdesk CCaaS o existi g thi d-pa ty co tact ce te solutio s, CXA o chest ates AI age ts, huma employees, a d e te p ise systems to esolve complex custome equests a d automate the wo k behi d eve y i te actio .U ified Custome Data a d K owledge: Talkdesk Data Cloud co ects custome data, i te actio histo y, a d e te p ise k owledge ac oss systems to give AI age ts a d huma employees the co text they eed to delive effective a d pe so alized expe ie ces. By maki g i fo matio accessible a d actio able th oughout the custome jou ey, the Data Cloud e ables AI age ts to easo , take actio , a d esolve equests with g eate accu acy a d co ti uity.I dust y-Specific Solutio s: Talkdesk combi es i dust y-specialized CCaaS with pu pose-built age tic AI fo fi a cial se vices, i su a ce, healthca e, etail, a d othe i dust ies. Desig ed with p ebuilt i teg atio s a d domai k owledge, these AI age ts execute i dust y wo kflows that help o ga izatio s apidly automate complex busi ess p ocesses a d delive bette custome outcomes.
A complime ta y copy of the epo t is available to dow load.
*Ga t e , Magic Quad a t fo Co tact Ce te as a Se vice; D ew K aus, Jaso B idge, Mega Fe a dez, P i Rath ayake; Octobe 19, 2026.
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Talkdesk was ecog ized as a Leade i the 2019 Magic Quad a t fo Co tact Ce te as a Se vice, No th Ame ica. As well as Magic Quad a ts fo Co tact Ce te as a Se vice i 2020, 2021, 2022, a d 2025.
Talkdesk® automates the wo ld’s most complex custome jou eys. By esolvi g custome equests f om sta t to fi ish, AI age ts e able a hyb id wo kfo ce whe e huma expe tise is ese ved fo the mome ts that matte most. Backed by deep i dust y expe tise a d t usted by global leade s like Ca o , U ited Re tals, Sysco, a d Kimbe ly-Cla k, Talkdesk sets the sta da d fo Custome Expe ie ce Automatio (CXA).
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