The sta dout esult comes f om AxisCube’s i augu al T iAxis Mat ix. Elixi was ecog ized as a T i-Dime sio al Leade , showed leade ship ac oss fou of AxisCube’s six Decisio Le ses, a d is the o ly o e of the 18 ve do s evaluated to ea ecog itio i the Capability Leade Le s™.
Each fi m applies its ow methodology, a d each eached the same co clusio . Fo egulated-i dust y buye s, whe e a w o g CCM decisio is expe sive to u wi d, that co siste cy is the poi t.
AxisCube Resea ch evaluates ve do s ac oss th ee dime sio s, Executio (Delive y Co fide ce), I ovatio (Futu e Co fide ce), a d Ma ket Impact (Ecosystem Co fide ce), a d applies six buye -o ie ted Decisio Le ses to each ve do ‘s positio . The Capability Leade Le s™ ewa ds ve do s that pai st o g Executio Powe with diffe e tiated I ovatio I tellige ce: the p ove ability to delive a d scale e te p ise commu icatio e vi o me ts while co ti ui g to adva ce the p oduct. Of 18 ve do s evaluated, o e qualified. Elixi .
AxisCube’s 2026 CCM ma ket assessme t also desc ibes Elixi ‘s e gi ee i g-o ie ted app oach to AI, i which Elixi Catalyst™ add esses mig atio , Elixi Muse™ suppo ts AI-assisted autho i g a d complia ce- elated wo kflows, a d Aethe Diff™ suppo ts automated template compa iso a d cha ge a alysis.
AxisCube T iAxis Mat ix™: T i-Dime sio al Leade . Leade ship ac oss fou of six Decisio Le ses. The o ly ve do of 18 ecog ized as a Capability Leade .IDC Ma ketScape: Positio ed i the Leade s Catego y i the IDC Ma ketScape: I tellige t Custome Commu icatio Ma ageme t 2026 Ve do Assessme t. Acco di g to the epo t, “Elixi ‘s Catalyst mig atio e gi e ta gets a commo bottle eck: the ma ual ec eatio of legacy templates. Catalyst eco st ucts complete legacy template ecosystems (desig layouts, co te t, data mappi gs, a d complex busi ess logic) di ectly f om compiled PDF outputs a d data feeds, without equi i g access to the sou ce system.”QKS G oup SPARK Mat ix™: Leade fo the seco d co secutive yea . QKS G oup ide tified five diffe e tiati g capabilities: Catalyst™ fo AI-powe ed mig atio , Aethe Diff™ fo automated cha ge detectio , Elixi Muse™ fo AI-assisted autho i g, a e te p ise-g ade secu ity postu e that i cludes HITRUST 2 ce tificatio a d SOC 2 Type II attestatio , a d a cloud- ative a chitectu e that Elixi has ope ated co ti uously si ce 2010.Aspi e CCM-CXM Leade boa d: Named a Leade i the Ve do Hosted SaaS CCM segme t.
“Fou epo ts, fou methodologies, o e fi di g,” said Libby Koeh , Global VP of P oduct at Elixi Tech ologies. “The Capability Leade esult is the o e we a e p oudest of, because it co fi ms what ou custome s al eady k ow: Elixi delive s at e te p ise scale a d does ot stop i ovati g. The most egulated e te p ises i the wo ld ha d us commu icatio s that ca ot be late, ca ot be w o g, a d ca ot leak. This ecog itio belo gs to them a d to ou team.”
Elixi ‘s AI po tfolio, which i cludes Elixi Muse, Elixi Fuse, Aethe Diff, a d Elixi Catalyst, is d awi g i depe de t ecog itio of its ow . Elixi Muse, the AI w iti g platfo m lau ched i July 2026, wo a Silve Stevie® Awa d fo New P oduct of the Yea i the Commu icatio s Tech ology Catego y at the 2026 Stevie Awa ds fo Tech ology Excelle ce. Elixi was also sho tlisted i i e catego ies i the 2026 A.I. Awa ds, ope ated by The Cloud Awa ds, a d is a fi alist fo Best AI Assista t.
Muse is built o a ze o- ete tio a chitectu e: use docume ts a d p ompts a e p ocessed i volatile memo y o ly, a d co te t is eve used to t ai AI models. It validates co te t agai st egulato y f amewo ks such as TILA, HIPAA, a d KYC, a d t a slates i to mo e tha 90 la guages, i cludi g B aille.
“AI i custome commu icatio s is e te i g a mo e se ious phase,” said Sau abh Raj, P i cipal A alyst at QKS G oup. “Fo egulated i dust ies, AI adoptio i commu icatio s ca ot sit outside gove a ce. It eeds to wo k i side co te t wo kflows, app oval models, data co t ols, a d complia ce expectatio s.”
Elixi exhibited at ITC Vegas 2026, held Septembe 29 to Octobe 1 at Ma dalay Bay i Las Vegas, whe e the team a live demos of Elixi Cloud, Catalyst, Aethe Diff, a d Elixi Muse at Booth 2952. Elixi leade s i cludi g Ha t Joh so , Executive Ma agi g Di ecto , DevSecOps; Je ife Saylo s, Ma agi g Di ecto , Sales a d Allia ces; a d Jake Hutchiso , Ma agi g Di ecto , Impleme tatio , we e o site, joi ed by the e te p ise sales a d sales e gi ee i g teams. O ga izatio s that could ot make it to the show ca equest the same demo di ectly. To schedule time with the team o a a ge a media co ve satio , co tact Melissa Yea ta, Di ecto of Dema d Ge e atio , at
“Buye s i egulated i dust ies do ot take a ve do ‘s wo d fo it, a d they should ot have to,” said Je ife Saylo s, Ma agi g Di ecto , Sales a d Allia ces at Elixi Tech ologies. “Fou a alyst fi m epo ts have ow do e the vetti g. At ITC Vegas, we showed atte dees the platfo m behi d the ve dicts, a d we look fo wa d to co ti ui g those co ve satio s with eve y team evaluati g its ext CCM platfo m.”
Fou ded i 1985 a d headqua te ed i Ojai, Califo ia, Elixi Tech ologies is a p ivately held, self-fu ded p ovide of cloud- ative custome commu icatio s ma ageme t (CCM) solutio s a d p ovably p ivate AI tools fo egulated i dust ies, i cludi g p ope ty a d casualty i su a ce, health i su a ce, fi a cial se vices, a d gove me t, ac oss No th Ame ica, EMEA, APAC, a d the Middle East. Its flagship platfo m, Elixi Cloud, has ope ated o a cloud- ative a chitectu e si ce 2010. Elixi ‘s AI po tfolio i cludes Elixi Muse, Elixi Fuse, Aethe Diff, a d Elixi Catalyst. Lea mo e at https://elixi .com a d explo e Elixi Muse at https://elixi muse.ai/.
AxisCube Resea ch is a ext-ge e atio esea ch a d adviso y fi m dedicated to empowe i g tech ology ve do s, i vesto s, a d decisio -make s with actio able ma ket i tellige ce a d competitive positio i g. Th ough its i depe de t ICT a d AI i sights, the fi m helps e te p ise leade s make i fo med tech ology choices, evaluate ve do s, a d build fo wa d-looki g st ategic oadmaps.
At the co e of AxisCube’s evaluatio methodology is the p op ieta y T iAxis Mat ix™, which delive s a multidime sio al pe spective of e te p ise tech ve do s by measu i g Executio (Delive y Co fide ce), I ovatio (Futu e Co fide ce), a d Ma ket Impact (Ecosystem Co fide ce). Additio ally, the fi m publishes the AI Evolutio Mat ix™, a dedicated global be chma k t acki g AI matu ity, capability, a d e te p ise adoptio . Fo mo e i fo matio , visit https://axiscube esea ch.com/.
IDC Ma ketScape ve do assessme t model is desig ed to p ovide a ove view of the competitive fit ess of tech ology a d se vice supplie s i a give ma ket. The esea ch methodology utilizes a igo ous sco i g methodology based o both qualitative a d qua titative c ite ia that esults i a si gle g aphical illust atio of each ve do ‘s positio withi a give ma ket. IDC Ma ketScape p ovides a clea f amewo k i which the p oduct a d se vice offe i gs, capabilities a d st ategies, a d cu e t a d futu e ma ket success facto s of IT a d telecommu icatio s ve do s ca be mea i gfully compa ed. The f amewo k also p ovides tech ology buye s with a 360-deg ee assessme t of the st e gths a d weak esses of cu e t a d p ospective ve do s.
QKS G oup is a global adviso y a d co sulti g fi m focused o helpi g clie ts achieve busi ess t a sfo matio goals with st ategic busi ess a d g owth adviso y se vices. Fo mo e i fo matio , visit https://qksg oup.com/.
Fou ded i 2015 by i dust y expe t Kaspa Roos, Aspi e is a global leadi g adviso y fi m dedicated to the evolvi g Custome Commu icatio s Ma ageme t (CCM) a d Custome Expe ie ce Ma ageme t (CXM) ma kets. Aspi e wo ks with e te p ises, CCM-CXM softwa e a d se vice p ovide s, as well as i vesto s a d st ategy buye s to delive u biased guida ce a d actio able i sights. Lea mo e at https://www.aspi eccs.com/.
Melissa Yea taDi ecto of Dema d Ge e atio , Elixi Tech ologies
