WhatsApp is al eady a majo cha el fo busi ess co ve satio s. Meta epo ts that the e a e mo e tha 1 billio active th eads with busi esses ac oss WhatsApp, Messe ge , a d I stag am eve y day, highlighti g how impo ta t messagi g has become to custome i te actio s.
But whe those co ve satio s sit outside the helpdesk, age ts ofte have to switch betwee tools, maki g it ha de to keep t ack of co text a d follow-ups.
Spa owDesk b i gs WhatsApp i to the existi g suppo t wo kflow, allowi g age ts to ma age custome co ve satio s alo gside thei othe suppo t i te actio s.
“Custome s do ‘t thi k about which cha el they’ e usi g to co tact a busi ess. They simply wa t to each you i the way that’s most co ve ie t fo them. With WhatsApp i Spa owDesk, teams ca be the e fo those co ve satio s without c eati g a othe place fo age ts to wo k,” said
WhatsApp co ve satio s a e ha dled as tickets withi Spa owDesk, so teams ca use thei existi g wo kflows fo ew co ve satio s, i bou d messages, assig me ts, a d follow-ups.
Age ts ca se d a d eceive text, images, PDFs, files, emojis, a d li ks, while the co ve satio histo y emai s attached to the ticket.
The i teg atio also suppo ts WhatsApp’s 24-hou messagi g wi dow, allowi g age ts to se d f ee-text eplies du i g a active sessio a d app oved template messages afte the wi dow expi es.
“We wa ted WhatsApp to feel ative to the Spa owDesk expe ie ce. Age ts should ‘t have to lea a completely diffe e t wo kflow just because a custome chooses a diffe e t cha el. The co ve satio comes i , the co text stays with it, a d the team ca wo k f om the e,” said
Busi esses ca co ect thei WhatsApp Busi ess umbe th ough
The i teg atio is available o
With WhatsApp ow pa t of Spa owDesk’s suppo t expe ie ce, busi esses ca give custome s a othe way to each them while b i gi g co ve satio s i to the same wo kspace as Spa owDesk’s AI Age t, ticketi g wo kflows, a d othe suppo t capabilities.
Su veySpa ow, fou ded i 2017 a d headqua te ed i Palo Alto, Califo ia, U ited States, is a expe ie ce ma ageme t platfo m that helps o ga izatio s collect feedback, u de sta d custome a d employee expe ie ces, a d tu i sights i to actio . T usted by 100,000+ custome s ac oss 150+ cou t ies, Su veySpa ow has powe ed 10M+ CX su veys, helpi g o ga izatio s c eate e gagi g feedback expe ie ces a d make bette decisio s with custome a d employee i sights.
Justi Geo ge
