PALO ALTO, Calif., July 28, 2026 (GLOBE NEWSWIRE) — Zi gt ee, a custome expe ie ce (CX) AI compa y that helps e te p ises optimize custome se vice a d i c ease eve ue, today a ou ced the appoi tme t of Ve kat Iye as its ew Chief Tech ology Office . I this ole, Iye will ove see a d expa d the compa y’s e gi ee i g a d p oduct developme t fu ctio s. He will be focused o buildi g ew age tic capabilities to safely scale AI age ts fo complex p oducts a d highly egulated i dust ies as well as adva ce huma -age t collabo atio .
Iye joi s Zi gt ee f om Talkdesk, whe e he held multiple p oduct a d e gi ee i g executive oles, i cludi g most ece tly, Vice P eside t of P oducts. P io to Talkdesk, he held leade ship oles at SAP a d O acle, a d b i gs additio al e t ep e eu ial a d sta tup expe ie ce f om T afo m a d Acme Ticketi g. Iye ’s expe ie ce solvi g complex wo kflows ac oss f agme ted systems spa s i dust y-specific e te p ise solutio s as well as custome expe ie ce a d wo kflow automatio .
“To achieve ou visio of becomi g the fi st age tic CX platfo m that empowe s co tact ce te s with the highest level of t ust, gove a ce, a d co t ol fo both auto omous a d huma age ts, it was c itical that ou ew CTO ot o ly deeply u de stood the CX la dscape, but also had a st o g combi ed p oduct a d e gi ee i g backg ou d leadi g AI-d ive developme t cycles,” said Jua Jaysi gh, CEO of Zi gt ee. “Ve kat clea ly stood out i a umbe of ways. Havi g wo ked closely with him p eviously, we saw fi stha d his ability to combi e custome focus, p oduct judgme t, a d tech ical leade ship. We a e th illed to have him o boa d.”
The appoi tme t comes as Zi gt ee co ti ues b i gi g to ma ket ew age tic capabilities to meet g owi g custome dema d. Iye will accele ate this visio a d oadmap to delive the ext evolutio of the compa y’s e te p ise platfo m a d p oduct expe ie ce.
“E te p ises a e adopti g AI, but ealizi g its full value equi es mo e tha addi g i tellige ce to i dividual applicatio s. It equi es co ecti g tech ology, busi ess co text a d u de sta di g, a d t usted p ocesses so that people a d AI ca wo k togethe effectively,” said Ve kat Iye , CTO of Zi gt ee. “Zi gt ee has a st o g fou datio i helpi g o ga izatio s ope atio alize complex p ocesses, a d I’m excited to build o that with ou custome s, pa t e s, a d team to capitalize o this massive AI oppo tu ity i complex CX.”
Iye is based i the Sa F a cisco Bay A ea a d epo ts di ectly to Jaysi gh.
To lea mo e about Zi gt ee, please visit: www.zi gt ee.com
