The artificial intelligence-powered tool allows workers to ask conversational questions and get role-specific, permission-based replies from organizations’ internal materials, while providing managers with insight on employee needs.
BOSTON, MA / ACCESS Newswire / March 25, 2026 / Contrary to expectations, frontline workers are embracing artificial intelligence: A recent survey of manufacturing workers found three out of four manufacturing workers are comfortable using AI tools at work. AI Assistant from iTacit supports frontline workers by putting crucial, role-specific resources at their fingertips, improving performance and reducing risk.
ITacit is the maker of a mobile-first platform that unifies learning, communication, and compliance that empowers workers and provides operational visibility to managers. iTacit’s award-winning solutions are widely deployed by companies in healthcare, manufacturing, transportation, and other sectors where workers need to operate independently and with precision.
iTacit’s AI Assistant instantly and securely delivers accurate information from companies’ policies, SOPs, and training documents, tailored to the user’s specific job responsibilities.
Frontline employees can ask detailed questions and receive precise, accurate and up-to-date responses that link directly to the source, ensuring transparency and eliminating guesswork.
“Yes, AI is changing how fast information is delivered, but in frontline environments, accuracy and accountability matter more than speed,” said Luke Megarity, president and COO of iTacit. “We don’t believe in generic AI layered onto legacy systems. We believe in responsible intelligence – AI that delivers verified, role-specific answers drawn from approved internal content. Technology should eliminate low-value friction, not replace human judgment.”
Organizations are seeing the value of giving employees better resources for making decisions. For example, 53% of frontline workers lose at least 5% of each shift waiting for safety-critical information or approvals, according to the 2025 State of Frontline Communications survey.
In addition, research indicates that deploying AI safety solutions can produce measurable operational benefits. Transportation fleets using a combination of tools including AI-powered dash cams, GPS and other resources saw their crash rates decline by up to 73%.
Workers report a willingness to adopt responsible AI-powered tools: The State of Frontline Communications survey found that 87% of frontline workers said they are comfortable with workplace data being collected to improve safety and operations, and 85% believe technology could help solve daily communication challenges.
iTacit’s AI Assistant meets those needs by prioritizing security, trust and confidentiality via enterprise-level tools and encryption of all data sent or stored, accessibly only to the appropriate people. AI Assistant also provides instant, effective communication, allowing employees to ask questions conversationally and get clear answers in their preferred language.
Human Resources and Operations managers also benefit by spending less time answering repetitive questions, allowing them more time to focus on strategy. The AI Assistant Dashboard provides managers with invaluable insight, spotlighting top questions, content gaps and adoption trends. That allows managers to improve documents, refine training and better support frontline teams.
“We’re seeing strong adoption among organizations operating in high-compliance environments where misinformation simply isn’t an option,” said Teri Maltais, vice president of revenue at iTacit. “Our clients are looking for AI that enhances operational clarity without introducing new risk. We’re helping teams reduce repeat questions, strengthen compliance, and give frontline leaders better visibility into what their workforce actually needs.”
To learn more about iTacit and how AI Assistant empowers frontline workers and managers, visit iTacit.com.
About iTacit
iTacit’s Frontline-First Workforce Technology gives frontline teams the clarity and confidence to perform complex work in fast-moving environments. The platform brings the core elements of frontline operations-training, communication, compliance, and workflow execution-into one mobile experience designed for workers who don’t sit at desks. With real-time visibility for managers and always-on guidance for employees, iTacit helps organizations strengthen safety, raise performance, and build more resilient frontline teams across healthcare, manufacturing, logistics, government, and energy.
