New solution leverages the Amdocs eSIM Cloud ecosystem to help service providers retain customers and capture international traveler connectivity revenues
JERSEY CITY, NJ / ACCESS Newswire / March 2, 2026 / Amdocs (NASDAQ:DOX), a leading provider of software and services to communications and media companies, today announced the launch of the Amdocs eSIM Traveler Solution, a new offering designed to help service providers reclaim the roaming relationship and monetize the fast-growing global travel connectivity market.
The solution enables communications service providers (CSPs) to offer instant, branded eSIM data plans for international travelers – directly through their own digital channels – allowing them to counter the rapid rise of travel eSIM aggregators and keep customers within a trusted, end-to-end experience.
As eSIM adoption reaches critical mass, traveler behavior is rapidly shifting toward pre-arrival connectivity. According to Counterpoint Research, by 2030, more than 82% of international trips are expected to include a pre-arrival roaming services purchase. At the same time, nearly 38% of travelers are projected to bypass their home CSP entirely, opting for third-party eSIM aggregators – putting traditional roaming revenues and long-standing customer relationships at risk.
The Amdocs eSIM Traveler Solution reverses this trend. Built on the Amdocs eSIM Cloud, a global ecosystem spanning more than 40 CSP partners and hundreds of Amdocs customers worldwide, the solution enables service providers to offer localized, competitively priced data plans with superior customer experience. As a result, the home CSP retains the primary “buy-bill-support” relationship, even while customers are abroad.
Amdocs’ eSIM Traveler Solution removes the friction traditionally associated with roaming and third-party eSIM alternatives by delivering:
Zero-touch activation – No external apps, unknown vendors, or complex setup
Unified billing – Charges appear directly on the customer’s existing CSP account
Trusted support – Customer care remains with the home carrier
Family-friendly management – Simple activation and control of multiple devices and family members from a single account
This streamlined experience is designed to meet the needs of individual travelers, families, and business users alike, while reinforcing the CSP’s brand and customer trust.
The eSIM Traveler Solution is built on the award-winning Amdocs eSIM Cloud, recognized as the #1 ranked eSIM platform for Orchestration and Entitlements by Counterpoint Research, providing the scale, reliability, and flexibility required to support global traveler connectivity at enterprise grade.
“Travel is sometimes a stressful experience, and eSIM technology can help enable seamless roaming connectivity for millions of travelers all over the world,” said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. “With our eSIM Traveler Solution, we’re enabling service providers to maintain and grow relationships with their customers – regardless of where they are on the planet – by delivering a simple, high-quality connected experience without the typical complexity of global roaming.”
Amdocs will showcase the eSIM Traveler Solution and other connectivity innovations at Mobile World Congress Barcelona, March 2-5.
Supporting Resources
About Amdocs
Amdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains – delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than 40 years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ:DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit http://www.amdocs.com.
Amdocs’ Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters and years. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general macroeconomic conditions, prevailing level of macroeconomic, business and operational uncertainty, including as a result of geopolitical events or other regional events or pandemics, changes to trade policies including tariffs and trade restrictions, as well as the current inflationary environment, and the effects of these conditions on the Company’s customers’ businesses and levels of business activity, including the effect of the current economic uncertainty and industry pressure on the spending decisions of the Company’s customers. Amdocs’ ability to grow in the business markets that it serves, Amdocs’ ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, security incidents, including breaches and cyberattacks to our systems and networks and those of our partners or customers, potential loss of a major customer, our ability to develop long-term relationships with our customers, our ability to successfully and effectively implement artificial intelligence and Generative AI in the Company’s offerings and operations, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, Amdocs specifically disclaims any obligation to do so. These and other risks are discussed at greater length in Amdocs’ filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2025, filed on December 15, 2025, and for the first quarter of fiscal 2026 on February 3, 2026.
Media Contacts
Mario Hajiloizi
Amdocs Public Relations
E-mail: [email protected]
SOURCE: Amdocs Management Limited
