Caller Verify enables safe automation of high‑risk requests by verifying identity before sensitive actions are carried out
CALGARY, AB / ACCESS Newswire / February 19, 2026 / The help desk is increasingly a target for hackers, as seen in breaches like MGM and Marks & Spencer. As help desks move to AI‑driven support, companies need to secure the AI agents providing that support. TechJutsu today announced Caller Verify for ServiceNow AI Agent, which prevents impersonation attacks on help desks.
TechJutsu today added identity verification to ServiceNow’s AI Help Desk Agent, addressing a key barrier to automation: AI agents acting on unverified or impersonated requests. The integration inserts a verification step before AI‑driven actions, such as password resets, account unlocks, and access changes, so enterprises can automate sensitive workflows without compromising security.
“Help desk caller impersonation risks are going up,” said Tracey Nyholt, CEO of TechJutsu. “Help desks are prime hacker targets because they provide a high-value, low-tech, human-centric route to bypass legacy technical defenses via social engineering. Caller Verify for ServiceNow AI Agent prevents the risks by helping the security match the functionality of the help desk.”
Enterprises are adopting AI help‑desk agents to reduce support costs, scale operations, and free up human teams. Caller Verify enables safe automation of high‑risk requests by verifying identity before sensitive actions are carried out, allowing organizations to expand automation with confidence.
The Critical Security Gap in AI Automation
As organizations deploy AI agents to handle increasingly complex IT and HR tasks, a new vulnerability emerges. AI agents excel at resets, account changes, and provisioning, but they lack human intuition to detect impersonation. Industry outlooks anticipate a rapid rise in AI agent‑handled service interactions over the next several years, increasing the need for strong identity assurance and governance around automated actions.
Built for ServiceNow
Caller Verify is embedded into ServiceNow’s AI Help Desk Agent workflows, enabling admins to place identity checks at defined points and manage them through standard ServiceNow configuration.
Built on Okta
The integration is built on the Okta Platform, so AI-initiated requests inherit the same workforce identity controls used across the enterprise.
How the Integration Works
The integration serves as a secure bridge between ServiceNow’s AI Help Desk Agent and Caller Verify’s identity platform. When a user requests a sensitive action, such as a password reset or account unlock, the system automatically triggers step‑up verification using push notifications, SMS, or biometrics. Once the user approves the prompt on their device, the AI agent completes the action and updates the ticket without human involvement. This replaces weak knowledge‑based questions that attackers can easily exploit and eliminates the manual verification steps that consume significant help desk time. It is embedded directly within ServiceNow’s interface, requires no custom coding, remains updated‑safe across platform upgrades, and includes a configuration engine that lets non‑technical managers adjust settings without developer support.
Who It’s For
Caller Verify for ServiceNow’s AI Help Desk Agent is for enterprise organizations with help desks, seeking to modernize their help desk workflows with agentic AI and zero‑trust controls.
Key Benefits
Mitigate social engineering risk by verifying identity before sensitive, AI‑initiated actions.
Automate high risk help desk workflows without removing security controls.
Preserve a seamless user experience with in‑chat, push‑based verification.
Availability
Caller Verify for ServiceNow’s AI Help Desk Agent is available immediately. A demo and short workflow screen capture are available on request. Learn more at http://www.callerverify.com.
About TechJutsu
TechJutsu is a premier Identity and Access Management firm and the creator of Caller Verify. We integrate identity security into enterprise platforms such as Okta and ServiceNow, helping organizations close security gaps in help desks and call centers as they adopt zero‑trust and AI‑driven workflows.
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SOURCE: TechJutsu
